---
title: Identify and execute mitigation strategies for PO exceptions
description: Use the Define PO exception mitigation strategy workflow to resolve purchase order exceptions and avoid the risk of critical part shortages. This agentic workflow helps buyers identify and execute the best mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/mitigation-strategies-for-po-exceptions.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use agentic workflows in ServiceNow Otto for POM, ServiceNow Otto for POM, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Identify and execute mitigation strategies for PO exceptions

Use the Define PO exception mitigation strategy workflow to resolve purchase order exceptions and avoid the risk of critical part shortages. This agentic workflow helps buyers identify and execute the best mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.

## Define PO exception mitigation strategy agentic workflow overview

The Define PO exception mitigation strategy agentic workflow analyzes purchase order exceptions and generates actionable mitigation strategies by calculating delivery gap schedules.

## Accessing the define PO exception mitigation strategy agentic workflow

To access the agentic workflow:

1.  Navigate to **All** > **AI Agent Studio** > **Create and manage**.
2.  Select **Define PO exception mitigation strategy**.

## AvailabIe agents

The following table lists the agents that are used in the Define PO exception mitigation strategy workflow.

|AI agent|AI agent role|
|--------|-------------|
|Purchase order plan creation AI agent|Analyzes purchase order exceptions and generates actionable mitigation strategies by calculating delivery gap schedules. It identifies alternative purchase order lines from different suppliers, and creates optimized change requests that combine supplier-suggested modifications with buyer-approved mitigation plans.|

## Tools mapped to the Purchase order plan creation AI agent

|Tool type|Execution mode|Name|Description|
|---------|--------------|----|-----------|
|Scripts|Autonomous|Create Change Requests|Creates Purchase Request \(PR\) records of type 'revision' to implement approved mitigation changes.|
|Scripts|Autonomous|Fetch Exception and Gap Schedule Details|Retrieves the purchase order exception details and delivery gap schedule.|
|Scripts|Autonomous|Get Editable Purchase Orders|Searches for alternative purchase order lines that can be modified to resolve delivery gaps.|

-   **[Identify mitigation strategies for purchase order exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/identify-mitigation-strategies-for-exceptions.md)**  
The Define PO exception mitigation strategy workflow assesses the material delivery gap caused by an exception. It then identifies alternative suppliers with open lines for the affected product model and proposes order adjustments to mitigate the shortfall.

**Parent Topic:**[Using agentic workflows in ServiceNow Otto for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/using-agentic-wf-na-for-pom.md)

**Related topics**  


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