---
title: Categorize inquiry cases
description: Categorize invoice inquiry cases into sub-categories, based on case descriptions, using the Inquiry Classifier skill in ServiceNow Otto to route cases accurately and improve resolution speed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/now-assist-for-fsc-common/categorize-inquiry-cases.html
release: australia
product: Now Assist for FSC Common
classification: now-assist-for-fsc-common
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [APO, Accounts Payable Operations, invoice management, invoice inquiry case]
breadcrumb: [Use, ServiceNow Otto for Finance and Procurement, ServiceNow Otto applications for Finance and Supply Chain, Finance and Supply Chain]
---

# Categorize inquiry cases

Categorize invoice inquiry cases into sub-categories, based on case descriptions, using the Inquiry Classifier skill in ServiceNow Otto to route cases accurately and improve resolution speed.

## Before you begin

Role required: sn\_fsc\_genai.now\_assist\_fulfiller

Incoming invoice inquiry case.

## Procedure

1.  Navigate to **All** > **Accounts Payable Operations** > **Accounts Payable Workspace**.

2.  Create an invoice inquiry case.

    For more information on inquiry case, see [Work on an invoice inquiry case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/work-inquiry-case.md). The Inquiry Classifier AI skill analyzes the description and short description, auto-categorizes the incoming inquiries into sub-categories. Example: Payment inquiry


## Result

The invoice inquiry case is auto-populated with sub-category without any manual intervention by an AP agent.

**Parent Topic:**[Using ServiceNow Otto for Finance and Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/now-assist-for-fsc-common/now-assist-fsc-using.md)

**Related topics**  


[Summarize a procurement case]()