---
title: Purchase order exception Details page
description: The Details page is displayed when you select the link of a purchase order exception.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/purch-order-exception-details.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [PO exception details, purchase order exception information, purchase order exception details]
breadcrumb: [Source-to-Pay Workspace, Explore, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Purchase order exception Details page

The Details page is displayed when you select the link of a purchase order exception.

A purchase order exception refers to any discrepancy or problem that arises during the purchase order execution process such as:

-   Price changes or surcharges: Supplier requests higher unit prices, unexpected freight duty, or handling fees.
-   Goods receipt exceptions: Wrong material or lot received, or quality issues.
-   Delivery plan exceptions: The supplier can’t deliver the full quantity or on time, or can’t deliver at all.

On the Purchase Order Management, navigate to **Lists** > **My work** > **Open purchase order exceptions**. Select a purchase order exception number link from the Number column to open the purchase order exception Details page. For a description of the field values, see [Purchase order exception form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/purch-order-exception-form.md).

|Option|Description|
|------|-----------|
|Multi-tab interface|For each purchase order exception, the details are displayed in tabs. For more information, see [Purchase order exception form tabs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/purch-order-exception-form-tabs.md).|
|Activity stream|Displays processing activities, comments, and changes to the state of the exception. You can filter activities by post types, field changes, and flagged activities.|
|Contextual side panel|Includes options to add attachments and templates related to the purchase order exception.|

**Note:** Inactive purchase order exceptions are archived one year after their creation date and are not available for editing or action. Archived purchase order exceptions are permanently deleted after three years.

**Parent Topic:**[Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/purch-order-mgmt-ws.md)