---
title: Reassign a purchase order exception
description: Reassign an open purchase order exception to another operational buyer or team member. Reassign the exception when the original assignee is unavailable, when the original assignee lacks the necessary authority, or when the workload must be balanced. This ensures exceptions continue progressing toward resolution without delays.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/reassign-a-purchase-order-exception.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Resolving purchase order exceptions, Use, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Reassign a purchase order exception

Reassign an open purchase order exception to another operational buyer or team member. Reassign the exception when the original assignee is unavailable, when the original assignee lacks the necessary authority, or when the workload must be balanced. This ensures exceptions continue progressing toward resolution without delays.

## Before you begin

Role required: sn\_poem\_core.operational\_buyer

## Procedure

1.  Navigate to **Workspaces** > **Source-to-Pay Workspace**.

2.  Select the **Purchase order management** tab.

3.  Select an exception that you want to work on.

4.  Select the More Actions icon \(\[Omitted image "pom-more-actions-icon.png"\] Alt text:\).

5.  Select **Reassign exception**.

6.  In the Reassign exception window, specify the user in the **Assign to** field.

7.  Select **Reassign**.

    The purchase order exception is reassigned.


**Parent Topic:**[Resolving purchase order exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/resolving-purchase-order-exceptions.md)

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[Create a supplier escalation case from a PO exception](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/create-supplier-escalation-case-from-poe.md)