---
title: Enable AI agents for the Conversational intake for sourcing and procurement agentic workflow in Virtual Agent
description: Enable AI agents in Virtual Agent to streamline procurement requests, providing quicker support and a more efficient experience for requesters through intelligent assistance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/activate-fulfill-pr-agentic-workflow-va.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-07-28"
reading_time_minutes: 2
keywords: [AI agents, agentic AI]
breadcrumb: [Use agentic workflows in ServiceNow Otto for SPO, ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Enable AI agents for the Conversational intake for sourcing and procurement agentic workflow in Virtual Agent

Enable AI agents in Virtual Agent to streamline procurement requests, providing quicker support and a more efficient experience for requesters through intelligent assistance.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Agent Studio** > **Overview**.

2.  Under Agentic workflows, select **Conversational intake for sourcing and procurement**.

3.  Under Connect AI agents, select any of the AI agents that you want to make available in Virtual Agent.

    The agents that you can select:

    -   Procurement request tracking AI agent
    -   Procurement request path recommendation
    -   Procurement inquiry analysis AI agent
4.  On the Describe and instruct page, select **Continue**.

    The Describe and instruct page is read-only.

5.  On the Add tools and information page, select **Continue**.

    The Add tools and information page is read-only.

6.  On the Describe and instruct page, select **Continue**.

    The Describe and instruct page is read-only.

7.  On the Define trigger page, select **Continue**.

    The Describe trigger page is read-only.

8.  On the Define availability page, in the **Select display** section, switch the Display toggle to the open position so that the AI agent is enabled in the Virtual Agent.

9.  To activate the agentic workflow, select **Save and test**.

    The selected AI agent is enabled in Virtual Agent.


## What to do next

Verify that the selected AI agent has been enabled. For more information, see .

**Parent Topic:**[Use agentic workflows in ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/agentic-ai-now-assist-spo.md)

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