---
title: Enable AI agents for the Conversational intake for sourcing and procurement agentic workflow in the ServiceNow Otto panel
description: Enable AI agents in the ServiceNow Otto panel to help you manage procurement requests more efficiently, with faster response times and smarter support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/activate-fulfill-pr-agentic-workflow.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-07-28"
reading_time_minutes: 2
keywords: [AI agents, agentic AI]
breadcrumb: [Use agentic workflows in ServiceNow Otto for SPO, ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Enable AI agents for the Conversational intake for sourcing and procurement agentic workflow in the ServiceNow Otto panel

Enable AI agents in the ServiceNow Otto panel to help you manage procurement requests more efficiently, with faster response times and smarter support.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Agent Studio** > **Overview**.

2.  Under Agentic workflows, select **Conversational intake for sourcing and procurement**.

    If you want to modify this agentic workflow, you can [duplicate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md) it, adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow.

3.  On the Describe and connect page, select **Continue**.

    The Describe and connect page is read-only.

4.  On the Defined trigger page, select **Continue**.

    The Define trigger page is read-only.

5.  On the Select display page, switch the Display toggle to the open position so that the AI agents are enabled in the ServiceNow Otto panel.

6.  In the **Who can access from the ServiceNow Otto panel?** field, enter `now_assist_panel_user`.

    In addition to the now\_assist\_panel\_user role, you can assign any role to access the ServiceNow Otto panel.

7.  Activate the agentic workflow by selecting **Save and test**.

    The AI agents are enabled in the ServiceNow Otto panel.


**Parent Topic:**[Use agentic workflows in ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/agentic-ai-now-assist-spo.md)

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