--- title: AI Search for Sourcing and Procurement Operations description: The AI Search application provides a modern consumer-grade search engine for the Service Portal, Employee Center \(EC\), Mobile, and Virtual Agent. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/ai-search-sourcing-procurement-operations.html release: australia product: Sourcing and Procurement Operations classification: sourcing-and-procurement-operations topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 5 breadcrumb: [Explore, Sourcing and Procurement Operations, Finance and Supply Chain] --- # AI Search for Sourcing and Procurement Operations The AI Search application provides a modern consumer-grade search engine for the Service Portal, Employee Center \(EC\), Mobile, and Virtual Agent. New customers automatically have the AI Search application configured with their base system for Sourcing and Procurement Operations. Existing customers can configure the PSM-specific Shopping Hub search application to use the AI Search application by following the configuration steps. For more information, see [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md). - **Configuration** For detailed information on configuring the AI Search application, see [Configuring AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configuring-ais.md). Navigate to **AI Search** > **Search Applications** > **Search Application Configurations** to associate the AI Search engine with your Shopping Hub search application. **Note:** For more information, see [Create a search application configuration for AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-search-app-config-ais.md). In the **Search Application Configuration** form of your application, select a **Search Profile** to get started. A search profile determines the search sources, conditions, and criteria that power your search. Under each search profile, there are a series of tabs that enhance the AI search. The base system provides the following that you can also modify: - **Search Sources**: Along with the default search sources, **Supplier** and **Purchasing** are provided on EC and Service Portal for Sourcing and Procurement Operations, so that the applications are capable of searching through suppliers and supplier products for purchasing as well. For the PSM-specific Shopping Hub search application however, only the **Purchasing** search source is available, allowing you to search only for supplier products. These search sources are rendered as separate tabs when you search on these applications, and are listed under **Navigation Tabs**. **Note:** You can find more information on reviewing and updating your search sources [here](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/review-update-search-sources.md). - **Synonyms** - **Stop Words** - **Typo Handling** - **Genius Results** - **Result Improvement Rules** **Note:** For more information, see [Defining search profiles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/defining-search-profiles-ais.md). You cannot configure the UI of search results or change the available facets and filters from Shopping Hub. AI Search faceting is supported in Shopping Hub results in Employee Center and Service Portal. - **Integration** AI Search is automatically integrated with Shopping Hub. For detailed information on integrating AI Search with other applications, see [Integrating AI Search into your application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/integrate-ais.md). - **Administration** To learn how the AI Search features and behavior affect indexing and search, see [Administering AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/administer-ais.md). - **Using** For information on how AI Search displays results, refinement filter options, and Genius Result answers, see [Using AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/use-ais.md). - **ServiceNow® Mobile** To configure AI Search for the ServiceNow® Mobile, see [Advanced text search in mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/text-search-advanced-now.md). - **Service Portal or Employee Center** To configure AI Search for the Service Portal or EC so that your users can take advantage of this powerful search tool, see [AI Search in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/ai-search.md). - **Virtual Agent** Virtual Agent uses AI Search to return search results in bot conversations when there are no relevant topics to display. For more information, see [Virtual Agent integration with AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-ai-search.md). **Parent Topic:**[Exploring Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/exploring-spo.md) **Related topics** [Shopping Hub]() [Shopping Hub Mobile]() [Performance Analytics for Sourcing and Procurement Operations]() [Progress Tracker for purchase requisitions and purchase orders]() [Sourcing and Purchasing Automation]() [Procurement Case Management]() [Source-to-Pay Workspace]() [Exploring the procurement case management implementation]() [Spend and Savings Management]() [Sourcing Pipeline Management]() [Understanding punchout]() [Universal Request in Sourcing and Procurement Operations]()