---
title: Analyze sentiment in procurement cases
description: Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/analyze-sentiments-na-spo.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-07-28"
reading_time_minutes: 2
keywords: [Sentiment analysis, Analyze sentiment, Procurement cases]
breadcrumb: [Use ServiceNow Otto for SPO, ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Analyze sentiment in procurement cases

Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.

## Before you begin

Role required: sn\_spend\_gen\_ai.now\_assist\_fulfiller

## Procedure

1.  Navigate to **Workspaces** > **Source-to-Pay Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon.\).

3.  Navigate to **Lists** > **All work** > **Cases**.

4.  Select any active procurement case.

    The procurement case form view appears.

5.  To see why the sentiment was generated, select the information icon \[Omitted image "icon-more-info.png"\] Alt text: The information icon provides an explanation for why a particular sentiment has been generated..

6.  To refresh the sentiment and trend manually, select the information icon \[Omitted image "icon-more-info.png"\] Alt text: The information icon provides an explanation for why a particular sentiment has been generated. and then select the refresh icon \[Omitted image "icon-refresh.png"\] Alt text: The refresh icon manually refreshes the procurement case sentiment..

    A red dot indicates that the sentiment was updated due to recent activity. Sentiment updates automatically every 30 minutes.


**Parent Topic:**[Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-using.md)

**Related topics**  


[Summarize a procurement record in Source-to-Pay Workspace]()

[Summarize a procurement record in Shopping Hub]()

[Request the generative AI capabilites in ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) by using ServiceNow Otto panel]()

[Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) in Virtual Agent]()

[Generate an email response for procurement cases]()

[AI L1 SPO Service Desk Specialist]()

[Generate a knowledge article]()