---
title: Advanced Work Assignment for Source-to-Pay Operations
description: Use the Advanced Work Assignment for Source-to-Pay Operations feature to automatically assign work items to agents based on availability and capacity.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/awa-spo.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Configure, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Advanced Work Assignment for Source-to-Pay Operations

Use the Advanced Work Assignment for Source-to-Pay Operations feature to automatically assign work items to agents based on availability and capacity.

Advanced Work Assignment for Source-to-Pay Operations pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. For more information, see [Exploring Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-overview.md).

## Prerequisites for installing Advanced Work Assignment for Source-to-Pay Operations

Before you install Advanced Work Assignment for Source-to-Pay Operations, ensure that you activate the Agent Chat application and load the demo data during installation. For more information, see [Activate Agent Chat and load demo data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/load-demo-agent-chat.md).

## Required plugins

Install the Advanced Work Assignment for Source-to-Pay Operations \(sn\_spend\_awa\) plugin if you have the admin role. Installing this plugin also installs the following dependent plugins:

-   Advanced Work Assignment \(com.glide.awa\)
-   Agent Chat \(com.glide.interaction.awa\)

-   **[Setting up Advanced Work Assignment for Source-to-Pay Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/awa-spo-setup.md)**  
Plan and configure your implementation of Advanced Work Assignment for Source-to-Pay Operations.
-   **[Using Advanced Work Assignment for Source-to-Pay Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-awa-spo.md)**  
Enables shoppers or requesters to interact with agents to resolve their issues and get answers to their questions.

**Parent Topic:**[Configuring Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/configuring-spo.md)

**Related topics**  


[Sourcing and Procurement Operations product tile]()

[Sourcing and Procurement Operations Product Hub]()

[Install Sourcing and Procurement Operations]()

[Sourcing and Procurement Operations Configuration Console]()

[Configure Sourcing and Procurement Operations]()

[Setting up primary data for ShoppingHub]()

[Configure punchout for third-party site purchases]()

[Configuring work prioritization]()

[Add a button in Shopping Hub]()

[Add a footer link in Shopping Hub]()

[Customize your top suppliers on Shopping Hub]()

[Configure conditions for merging purchase requisitions]()

[Service portal configuration for ShoppingHub]()

[Install ShoppingHub Mobile]()

[Install Universal Request for Sourcing and Procurement Operations]()

[Install Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/install-spo-ai.md)