---
title: Checkout data loss scenarios
description: The data you enter during checkout are lost in an incomplete checkout process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/checkout-value-retention-scenarios.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Complete your checkout, Using Shopping Hub, Use, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Checkout data loss scenarios

The data you enter during checkout are lost in an incomplete checkout process.

This happens if you perform any of the following actions:

-   Log out.
-   Return to your shopping cart page.
-   Navigate to any other page on ShoppingHub.
-   Close the browser window.

However, if you refresh the page, values on the current and previous steps are retained.

**Parent Topic:**[Complete your checkout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/complete-your-checkout.md)