---
title: Create a supplier case
description: As a procurement specialist, with an additional supplier role of sn\_slm.manager, create a supplier case from the list view of Source-to-Pay Workspace to address your supplier-related business needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-supplier-case-spo.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Procurement Case Management, Use, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Create a supplier case

As a procurement specialist, with an additional supplier role of sn\_slm.manager, create a supplier case from the list view of Source-to-Pay Workspace to address your supplier-related business needs.

\[Omitted video\] Description: Demonstrates the procedure for creating a supplier case.

## Before you begin

Role required: sn\_shop.procurement\_specialist and sn\_slm.manager

## Procedure

1.  Navigate to **All** > **Procurement Case Management** > **Source-to-Pay Workspace**.

2.  On the list page, navigate to **All work** > **Cases**.

3.  Select **New**.

4.  On the **Create a new case** dialog box, select the case type from the **Case type** list.

    A procurement specialist can also create a case or task by navigating to **Related cases and tasks** in the contextual panel of a procurement object details page, and selecting the + icon.

5.  Select **Create Case**.

6.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Number|System-generated unique identifier for the case.|
    |Requested by|Person who requested for the case.|
    |Case type|Type of case based on the requirement. The case type options are different for procurement cases and supplier cases.|
    |Supplier|Supplier associated with the case.|
    |Opened by|Person who opened the case.|
    |Opened|Date and time when the case was opened.|
    |State|Current state the case is in.|
    |Stage|Not applicable.|
    |Priority|Urgency of the case.|
    |Assignment group|Group to which the case is assigned to.|
    |Assigned to|Person within the assignment group to whom the case is assigned to.|
    |Parent|Parent, if any, from which this case has been created, typically for reference purposes.|
    |Due date|Date and time by when the case is expected to be resolved.|
    |Short description|Brief description of the case.|
    |Description|Detailed description of the case.|

7.  Select **Save**.


**Parent Topic:**[Using Procurement Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-pcm.md)