---
title: Create a Universal Request
description: Create a Universal Request \(UR\) in Employee Center when your request involves multiple departments or the right department to contact is unclear.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-universal-request-spo.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-06-03"
reading_time_minutes: 2
keywords: [Universal Request, universal request, ur]
breadcrumb: [Use, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Create a Universal Request

Create a Universal Request \(UR\) in Employee Center when your request involves multiple departments or the right department to contact is unclear.

## Before you begin

Role required: snc\_internal

## Procedure

1.  Navigate to Employee Center.

2.  In the **How can we help?** search bar, enter a description of your request in natural language.

    Include the services needed, relevant locations, and any additional context that helps fulfillers understand your requirements.

3.  Review the search results to check whether an existing catalog item or knowledge article addresses your need.

4.  If no suitable result is available, select **Request help** in the **Contact us for help** section.

5.  In the Request Help form, enter the details of your request.

6.  If the request contains sensitive or confidential information, select the **Issue contains sensitive or confidential information** check box.

    For more information on handling sensitive information, see [Universal Request sensitive information security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/universal-request-security.md).

7.  Select **Submit**.


## Result

The Universal Request is created and routed to a routing agent for review. The request is then processed through the Universal Request workflow. For more information, see [Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/universal-request.md).

-   **[Create a procurement case from a Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-procurement-case-from-ur.md)**  
When a Universal Request arrives in the Source-to-Pay Workspace, create a linked procurement case to track and manage the request through fulfillment.

**Parent Topic:**[Using Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-spo.md)

**Related topics**  


[Using Shopping Hub]()

[Using Shopping Hub Mobile]()

[Using Procurement Case Management]()

[Working with SPO playbooks in the Source-to-Pay Workspace]()

[Using Spend and Savings Management]()

[Using Sourcing Pipeline Management]()

[Purchase requisition and purchase order progress tracking]()

[Configure the Progress Tracker]()