---
title: Generate an email response for procurement cases
description: Enables procurement specialists and buyers to generate professional, accurate email responses using ServiceNow Otto. By minimizing manual drafting and review, it helps procurement specialists and buyers respond to requester inquiries more efficiently and focus on higher-value procurement tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/email-response-na-spo.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-07-28"
reading_time_minutes: 2
keywords: [Email response, Now Assist for Sourcing and Procurement Operations]
breadcrumb: [Use ServiceNow Otto for SPO, ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Generate an email response for procurement cases

Enables procurement specialists and buyers to generate professional, accurate email responses using ServiceNow Otto. By minimizing manual drafting and review, it helps procurement specialists and buyers respond to requester inquiries more efficiently and focus on higher-value procurement tasks.

## Before you begin

Role required: sn\_spend\_gen\_ai.now\_assist\_fulfiller

## Procedure

1.  Navigate to **Workspaces** > **Source-to-Pay Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon.\).

3.  Do one of the following:

<table id="table_nxt_bcd_5cc"><thead><tr><th>

To

</th><th>

Do this action

</th></tr></thead><tbody><tr><td>

To generate an email response for the following records:-   Negotiation
-   Procurement case
-   Procurement task
-   Purchase requisition
-   Sourcing event
-   Sourcing request
-   Sourcing task


</td><td>

1.  Navigate to **Lists** &gt; **All work**.
2.  Select one of the following modules and select the record link in the **Number** column.
    -   Cases
    -   Negotiations
    -   Requisitions
    -   Sourcing events
    -   Sourcing requests
    -   Tasks


</td></tr></tbody>
</table>4.  On the **Details** tab, select **Email**.

5.  Select anywhere within the email message window to see the ServiceNow Otto icon \[Omitted image "icon-ai-sparkle.png"\] Alt text: Sparkle icon for ServiceNow Otto.

6.  To generate a context-based email response, select the ServiceNow Otto icon \[Omitted image "icon-ai-sparkle.png"\] Alt text: Sparkle icon for ServiceNow Otto.

7.  To refine an email draft, select the ServiceNow Otto icon \[Omitted image "icon-ai-sparkle.png"\] Alt text: Sparkle icon for ServiceNow Otto and then select any of the available options:

    -   Elaborate
    -   Shorten
    -   Change tone
8.  Select **Insert** to add the AI-generated email response to the email message window.

9.  Apply templates by selecting the template icon \[Omitted image "apply-template-icon.png"\] Alt text: Email template icon..

10. Select **Send email** to send the email.


## Result

An AI-generated email response is sent to the requester.

**Parent Topic:**[Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-using.md)

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