---
title: Enable Virtual Agent for Sourcing and Procurement Operations
description: Enable Virtual Agent for Sourcing and Procurement Operations to start chatting with the Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/enable-virtual-agent-for-shoppinghub.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Virtual Agent for Sourcing and Procurement Operations, Sourcing and Procurement Operations and Employee Center integration, Integrate, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Enable Virtual Agent for Sourcing and Procurement Operations

Enable Virtual Agent for Sourcing and Procurement Operations to start chatting with the Virtual Agent.

## Before you begin

Role required: admin, virtual\_agent\_admin

The base system provides predefined Virtual Agent topics \(chatbot conversations\). To customize, duplicate, and edit a topic, see [Virtual Agent Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/conversation-designer-virtual-agent.md)

## Procedure

1.  Navigate to **All** > **Conversational Interfaces > Virtual Agent > Designer**.

2.  In the **Category** field, select **PSM Virtual Agent Topics**.

3.  In the **Type** field, select **Topics**.

4.  Select any topic to open it and view the conversation flow.

    -   To use the topic in a conversation with no changes, select **Publish**.
    -   To test the active, published conversation topic, select **Test**.
    -   To duplicate the topic so you can customize it, select **Duplicate**. Enter a name for the duplicate topic and select **Save**.
    **Note:** It is recommended that you use the conversation flow as delivered for optimum results.


**Parent Topic:**[Virtual Agent for Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/virtual-agent-for-psm.md)