---
title: Generate a knowledge article from the ServiceNow Otto panel
description: Generate a draft knowledge article from a closed procurement case using the ServiceNow Otto panel, then review and publish it to make it available in the knowledge base.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-from-servicenow-otto-panel.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-09-02"
reading_time_minutes: 1
breadcrumb: [Generate a knowledge article, Use ServiceNow Otto for SPO, ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Generate a knowledge article from the ServiceNow Otto panel

Generate a draft knowledge article from a closed procurement case using the ServiceNow Otto panel, then review and publish it to make it available in the knowledge base.

## Before you begin

-   A procurement case in **Closed Completed** state assigned to you.
-   Source-to-Pay Workspace configured with knowledge article generation enabled.

**Note:** ServiceNow Otto uses AI to generate knowledge article drafts. Review and verify all generated content for accuracy before publishing.

Role required: sn\_spend\_gen\_ai.now\_assist\_fulfiller

## Procedure

1.  Open the ServiceNow Otto panel by selecting the AI sparkle icon.

2.  Enter the case number of a closed procurement case.

    Alternatively, open the closed procurement case first, then open the ServiceNow Otto panel from within the case.

3.  In the panel, select **Generate Article**.

    ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) generates a draft knowledge article with a unique ID.

4.  Select **View KB article** to open the draft.

5.  Review the knowledge article and edit as needed to verify accuracy.

6.  Select **Save** to save the draft.

7.  Select **Publish** to publish the article.


## Result

Your knowledge article is published, linked to the case, and discoverable in the knowledge base.

**Parent Topic:**[Generate a knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/spo-generate-knowledge-article.md)