---
title: NLU support for Sourcing and Procurement Operations Virtual Agent
description: You can set up Sourcing and Procurement Operations Virtual Agent to use Natural Language Understanding \(NLU\) to understand word meanings and word contexts to infer user intent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/nlu-support-shoppinghub-va.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Virtual Agent for Sourcing and Procurement Operations, Sourcing and Procurement Operations and Employee Center integration, Integrate, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# NLU support for Sourcing and Procurement Operations Virtual Agent

You can set up Sourcing and Procurement Operations Virtual Agent to use Natural Language Understanding \(NLU\) to understand word meanings and word contexts to infer user intent.

NLU provides information that your virtual agent uses to determine what users want to do and to extract relevant values from their input. With NLU, your virtual agent offers a more natural and engaging conversational experience.

For more information, see [Natural Language Understanding in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-NLU.md).

The following intents are provided as part of the Sourcing and Procurement Operations Model:

-   \#Browse Shoppinghub
-   \#ViewPurchase
-   \#Purchasing task
-   \#ViewProcurementCase
-   \#Get help from procurement

**Parent Topic:**[Virtual Agent for Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/virtual-agent-for-psm.md)