--- title: Explore ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) description: ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) is an application that adds generative AI capabilities to the Source-to-Pay Workspace to help requesters and procurement teams work more efficiently. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-exploring.html release: australia product: Sourcing and Procurement Operations classification: sourcing-and-procurement-operations topic_type: concept last_updated: "2026-07-28" reading_time_minutes: 4 keywords: [Explore Now Assist for Sourcing and Procurement Operations] breadcrumb: [ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain] --- # Explore ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) is an application that adds generative AI capabilities to the Source-to-Pay Workspace to help requesters and procurement teams work more efficiently. **Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md). ## Overview of ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) uses generative AI to handle procurement requests and understand records. This helps procurement teams improve visibility, reduce manual effort, and make faster, smarter decisions throughout the procurement process. ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) includes the following capabilities: - Provides AI-assisted conversational intake, enabling requesters to submit procurement requests in natural language. ServiceNow Otto for SPO uses procurement-related topics to route requests to the appropriate intake process and helps requesters submit accurate requests without relying on fulfillers. - Produces generative AI-powered record summaries that help requesters and fulfillers quickly interpret completed actions, status, and next steps. - Embeds summary access across procurement experiences, including Source-to-Pay Workspace, Shopping Hub, and the ServiceNow Otto panel. - Monitors requester sentiment across active procurement cases, enabling procurement specialists to identify, prioritize, and manage sensitive requests proactively - Assists procurement specialists and buyers in composing clear, professional, and accurate email responses using ServiceNow Otto. ## AI skills for Sourcing and Procurement Operations \[Omitted image "now-assist-spo-explore.png"\] Alt text: Skills available on ServiceNow Otto for Sourcing and Procurement Operations. The following skills are available in ServiceNow Otto for Sourcing and Procurement Operations \(SPO\). - Skills available for requesters: - Document extraction - Purchase requisition summarization for requesters - Purchase order summarization for requesters - Sourcing request summarization for requesters **Note:** A requester with the sn\_spend\_gen\_ai.now\_assist\_requester role can use these summarization skills in Shopping Hub. - Skills available for fulfillers: - Email response for acknowledgement task - Email response for negotiation - Email response for procurement case - Email response for procurement task - Email response for purchase requisition - Email response for sourcing event - Email response for sourcing request - Email response for sourcing task - Negotiation summarization for fulfillers - Procurement case summarization for fulfillers - Product category predictor - Purchase requisition summarization for fulfillers - Sentiment analysis for procurement case - Sourcing request summarization for fulfillers - Sourcing event summarization for fulfillers - Spend category predictor **Note:** A fulfiller with the sn\_spend\_gen\_ai.now\_assist\_fulfiller role can use these summarization skills in Source-to-Pay Workspace. For more information about setting up ServiceNow Otto for SPO, see [Configure ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/configure-now-assist-for-spo.md). As a requester, you can use ServiceNow Otto for SPO to: - Submit purchase requisitions - Sourcing requests - Request for products or services that aren't available in the catalog For guidance on using these capabilities in ServiceNow Otto for SPO, see [Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-using.md). ServiceNow Otto for SPO is also available in Virtual Agent, where it uses large language models \(LLMs\) and generative AI skills to enhance conversational experiences. These capabilities help improve deflection rates and reduce the manual effort required for Natural Language Understanding \(NLU\) topic discovery. For detailed information about ServiceNow Otto for Virtual Agent and how to use generative AI skills in your conversations, see [ServiceNow Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/now-assist-in-va-landing.md). To understand how you can interact with the Virtual Agent when ServiceNow Otto capabilities are enabled in your instance, see [Exploring ServiceNow Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/exploring-now-assist-va.md). During the Conversational Interfaces Assistants guided setup, a ServiceNow Otto assistant for Virtual Agent is created automatically. For more information about this assistant, see [LLM assistants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/llm-assistants.md). Domain separation is supported for ServiceNow Otto for Virtual Agent. For more information, see [ServiceNow® Otto for Virtual Agent domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/na-in-va-domain-separation.md). - **[Supporting information for ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-supporting-info.md)** Get a quick overview of the important information that is related to the ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) application. - **[Automatically assign categories during SR and PR creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/automatically-assign-categories.md)** AI-driven category prediction automatically assigns product and spend categories when sourcing requests, purchase requisitions, or purchase orders are created or updated, ensuring consistent classification at the line level. **Parent Topic:**[ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo.md)