--- title: Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) description: ServiceNow Otto for SPO is an AI assistant for procurement and sourcing tasks. You can access it through Shopping Hub, Virtual Agent chat, and Source-to-Pay Workspace. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-using.html release: australia product: Sourcing and Procurement Operations classification: sourcing-and-procurement-operations topic_type: concept last_updated: "2026-08-17" reading_time_minutes: 4 breadcrumb: [ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain] --- # Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) ServiceNow Otto for SPO is an AI assistant for procurement and sourcing tasks. You can access it through Shopping Hub, Virtual Agent chat, and Source-to-Pay Workspace. **Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md). ## What ServiceNow Otto for SPO can do for you ServiceNow Otto for SPO works with your product catalog and procurement data to: - **Find products** Search your catalog using natural language instead of browsing categories. For information on how to use ServiceNow Otto for SPO in a Virtual Agent chat, see [Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-va-using.md). - **Summarize records** Get quick overviews of purchase orders, requisitions, and supplier information. For information on how to use ServiceNow Otto for SPO to summarize a record in Source-to-Pay Workspace, see [Summarize a procurement record in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-summarize-record.md). For information on how to use ServiceNow Otto for SPO to summarize a record in Shopping Hub, see [Summarize a procurement record in Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-summarize-shopping.md). Email context is applicable to purchase requisitions, procurement cases, and purchase orders: when one of these records has associated email records, the AI-generated summary and next steps automatically incorporate relevant email context \(sender, date, key message\). For purchase requisitions and procurement cases in Source-to-Pay Workspace, see [Summarize a procurement record in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-summarize-record.md). For purchase orders summarized by fulfillers using ServiceNow Otto for Finance and Procurement, see [Summarize a procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/now-assist-for-fsc-common/now-assist-fsc-summarize-po.md). - **Draft emails** Generate professional email responses to supplier inquiries and status requests. For information on how to generate email response in ServiceNow Otto for SPO, see [Generate an email response for procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/email-response-na-spo.md). - **Analyze sentiment** Understand the tone of requester messages to prioritize issues and escalations. For information on how to analyze sentiment in procurement cases, see [Analyze sentiment in procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/analyze-sentiments-na-spo.md). - **[Summarize a procurement record in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-summarize-record.md)** Get a quick overview of a procurement record's status, completed actions, and next steps, without reading through all the details. ServiceNow Otto for SPO generates a focused summary in seconds. - **[Summarize a procurement record in Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-summarize-shopping.md)** As a shopper, use the record summarization skills in the ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) application to summarize sourcing request, purchase requisition, and purchase order records. View their status, progress, and action items at a glance. - **[Request the generative AI capabilites in ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) by using ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/request-gen-ai-capabilities-spo-now-assist-panel.md)** Request the contextual generative AI capabilities to summarize procurement-related records in the ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) application by using the conversational interface in the ServiceNow Otto panel. - **[Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-va-using.md)** ServiceNow Otto is a chat assistant that helps you complete procurement tasks through conversation. Instead of navigating forms or contacting procurement staff, you can use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) to request products, track orders, and get help with procurement questions. - **[Generate an email response for procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/email-response-na-spo.md)** Enables procurement specialists and buyers to generate professional, accurate email responses using ServiceNow Otto. By minimizing manual drafting and review, it helps procurement specialists and buyers respond to requester inquiries more efficiently and focus on higher-value procurement tasks. - **[Analyze sentiment in procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/analyze-sentiments-na-spo.md)** Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests. - **[AI L1 SPO Service Desk Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/ztsd-agent-na-spo.md)** The AI L1 SPO Service Desk Specialist processes general inquiry procurement cases by searching knowledge resources and delivering resolutions with high confidence, reducing manual case handling. - **[Generate a knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/spo-generate-knowledge-article.md)** ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) generates knowledge articles from closed procurement cases in Source-to-Pay Workspace. **Parent Topic:**[ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo.md)