---
title: Provide clarification on your purchase from Shopping Hub Home
description: Provide clarification on your purchase by answering the question that the approver has posted regarding your order. Your response to this clarification ensures that the approver understands your exact requirements and has all the necessary information before proceeding with approving or rejecting your purchase request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/provide-clarification-on-purchase.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Shopper to-dos, Using Shopping Hub, Use, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Provide clarification on your purchase from Shopping Hub Home

Provide clarification on your purchase by answering the question that the approver has posted regarding your order. Your response to this clarification ensures that the approver understands your exact requirements and has all the necessary information before proceeding with approving or rejecting your purchase request.

## Before you begin

To provide clarification on your purchase, you should have received a clarification request from the approver. Only then, this task is displayed to you on your My purchases page on Shopping Hub Home.

Role required: sn\_shop.shopper

## Procedure

1.  Navigate to **All** > **ShoppingHub** > **ShoppingHub Home**.

2.  Select the user icon and select **My purchases**.

3.  On the **View by purchase** tab, select **View question** on the purchase you want to provide clarification for.

4.  In the **Answer question** dialog box, enter your clarification for the approver.

5.  Select **Post comment**.

    This correspondence is tracked through the activity stream of the corresponding purchase requisition or sourcing request here in Shopping Hub. The same is also tracked through the activity stream of the approval plan in Employee Center.

    An email notification is sent to the approver that clarification is provided for the purchase. You can configure this email notification based on your requirements. For details, see [Approval email notification templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/approval-email-notifications-template.md).


**Parent Topic:**[Shopper to-dos](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/shopper-todos.md)