---
title: Raise a general inquiry for procurement
description: As a shopper, raise an inquiry for any pre-existing purchase or for any other queries that you may have regarding any procurement function​​.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/raise-general-inquiry-for-procurement.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Sourcing and Procurement Operations and Employee Center integration, Integrate, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Raise a general inquiry for procurement

As a shopper, raise an inquiry for any pre-existing purchase or for any other queries that you may have regarding any procurement function​​.

## Before you begin

Role required: sn\_shop.shopper

## Procedure

1.  Navigate to **All** > **Employee Center** > **Purchase and Expense** > **Purchase Requests**.

2.  Select the **Ask Procurement** card.

3.  On the form, fill in the details of the query.

<table id="table_hjz_1fd_flb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Is this about a specific purchase?

</td><td>

Based on your requirement, select one of these.-   If your inquiry is about a pre-existing purchase, select **Yes**.

**Note:** You can also raise this inquiry from **All** &gt; **ShoppingHub Home** &gt; **My purchases**, by selecting **Inquire** from the more actions icon on a purchase.

-   If your inquiry is about something else, select **No**.


</td></tr><tr><td>

Which purchase is this about?

</td><td>

If you have selected **Yes** above, select the purchase request number from the list.**Note:** This number is automatically populated if you raise this inquiry from **All** &gt; **ShoppingHub Home** &gt; **My purchases**.

</td></tr><tr><td>

How can the procurement team help?

</td><td>

Describe your query. Based on your input here, related search results are displayed with relevant knowledge base articles.

</td></tr></tbody>
</table>    **Note:** Customers can configure the questions in the Ask Procurement form, introduce new questions, or enable additional validations, if required, from the respective record producer records.

4.  Select **Submit** to submit your inquiry, if none of the related search results have answered your query.


## What to do next

A procurement case of type Inquiry is created under **Procurement Cases** in Source-to-Pay Workspace, which is assigned to a fulfiller. The fulfiller can then help you with your inquiry.

**Parent Topic:**[Sourcing and Procurement Operations integration with Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/employee-center-integration-psm.md)