---
title: Request clarification on a purchase request from your mobile device
description: As an approver, request clarification from the shopper on a purchase requisition if you have questions that you need answers to before approving or rejecting the purchase requisition, from your mobile application. Purchase requisition approvals are generated when an approval rule is triggered on meeting certain criteria.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/request-clarification-on-purchase-mobile.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Shopper to-dos on your mobile, Using Shopping Hub Mobile, Use, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Request clarification on a purchase request from your mobile device

As an approver, request clarification from the shopper on a purchase requisition if you have questions that you need answers to before approving or rejecting the purchase requisition, from your mobile application. Purchase requisition approvals are generated when an approval rule is triggered on meeting certain criteria.

## Before you begin

To request clarification on a purchase requisition, you should be assigned as an approver for the shopper requesting the purchase. Also, specific approval rules must be triggered on meeting certain criteria. Only then, this approval to-do is displayed to you on the Now Mobile **My Tasks** tab.

**Note:** You can also request clarification from your Shopping Hub desktop, virtual agent, or by selecting **Ask for Clarification** from the purchase requisition approval record in Sourcing and Purchasing Automation or from **Requisition Approvals** in Source-to-Pay Workspace.

Role required: sn\_shop.shopper

## Procedure

1.  Log in to your instance in the Now Mobile application.

2.  Select **My Tasks**.

3.  Open the to-do you want to work with.

4.  On the **To-do** tab, select **Pending approval**.

    **Note:** You can view the clarification provided by the shopper by selecting **Requests for clarification**.

5.  Tap on the Actions icon, and select **Request clarification**.

6.  Enter the clarification you require in the **Question** field.

7.  Tap the Next icon.


**Parent Topic:**[Shopper to-dos on your mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/shopper-todos-mobile.md)