---
title: Request clarification on a purchase request from Shopping Hub Home
description: As an approver, request clarification from the shopper on a purchase requisition if you have questions that you need answers to before approving or rejecting the purchase requisition. Purchase requisition approvals are generated when an approval rule is triggered on meeting certain criteria.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/request-clarification-on-purchase.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Shopper to-dos, Using Shopping Hub, Use, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Request clarification on a purchase request from Shopping Hub Home

As an approver, request clarification from the shopper on a purchase requisition if you have questions that you need answers to before approving or rejecting the purchase requisition. Purchase requisition approvals are generated when an approval rule is triggered on meeting certain criteria.

## Before you begin

To request clarification on a purchase requisition, you should be assigned as an approver for the shopper requesting the purchase. Also, specific approval rules must be triggered on meeting certain criteria. Only then, this approval to-do is displayed to you on Shopping Hub Home.

An approver can also access the purchase details page on Shopping Hub to gather more information on a purchase request before approving or rejecting it. Select the card that shows the purchase line in the approval details page to view the purchase details. Approvers are however, not allowed to revise purchase lines.

**Note:** You can also request clarification from your mobile device, virtual agent, or by selecting **Ask for Clarification** from the purchase requisition approval record in Sourcing and Purchasing Automation or from **Requisition Approvals** in Source-to-Pay Workspace.

Role required: sn\_shop.shopper

## Procedure

1.  Navigate to **All** > **ShoppingHub** > **ShoppingHub Home**.

2.  Select the user icon and select **My to-dos**.

3.  Select the to-do you want to work with.

4.  Select **Request clarification** from the list.

5.  In the **Ask <Shopper Name> for clarification** window, enter the questions that you require clarification for.

6.  Select **Submit**.


## What to do next

View the clarifications requested by you and other approvers, or ask for more clarifications if required, from the activity stream of that to-do.

**Parent Topic:**[Shopper to-dos](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/shopper-todos.md)