---
title: Generate a knowledge article
description: ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) generates knowledge articles from closed procurement cases in Source-to-Pay Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/spo-generate-knowledge-article.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: concept
last_updated: "2026-09-02"
reading_time_minutes: 3
breadcrumb: [Use ServiceNow Otto for SPO, ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Generate a knowledge article

ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) generates knowledge articles from closed procurement cases in Source-to-Pay Workspace.

Knowledge articles capture resolution details from closed procurement cases. Teams can resuse that information for similar issues. ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) supports the following approaches for generating knowledge articles:

-   From a procurement case: Generate a knowledge article directly from a closed procurement case in Source-to-Pay Workspace. You can include related tasks from the case in the generated article.
-   From multiple procurement cases: Generate a knowledge article from multiple closed procurement cases in Source-to-Pay Workspace.
-   From the ServiceNow Otto panel: Generate a knowledge article from the ServiceNow Otto panel without navigating to a specific case.

-   **[Generate a knowledge article from multiple procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-multiple-cases.md)**  
Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) to generate a single knowledge article from multiple closed procurement cases in the Source-to-Pay Workspace.
-   **[Generate a knowledge article from a closed procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-procurement-case.md)**  
Generate a draft knowledge article from a closed procurement case using ServiceNow Otto for Sourcing and Procurement Operations \(SPO\), then review and publish it to the knowledge base.
-   **[Generate a knowledge article from the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-from-servicenow-otto-panel.md)**  
Generate a draft knowledge article from a closed procurement case using the ServiceNow Otto panel, then review and publish it to make it available in the knowledge base.

**Parent Topic:**[Use ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/now-assist-spo-using.md)

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[Generate a knowledge article from a closed procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-procurement-case.md)

[Generate a knowledge article from multiple procurement cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-multiple-cases.md)

[Generate a knowledge article from the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/generate-knowledge-article-from-servicenow-otto-panel.md)