--- title: Using Procurement Case Management description: With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-pcm.html release: australia product: Sourcing and Procurement Operations classification: sourcing-and-procurement-operations topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Use, Sourcing and Procurement Operations, Finance and Supply Chain] --- # Using Procurement Case Management With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base. - **[Create a procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-procurement-case.md)** As a procurement specialist, create a procurement case from the list view of Source-to-Pay Workspace to address your procurement-related business needs. - **[Create a procurement case for a service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-procurement-request.md)** Create a procurement case for a service that you wish to procure. The procurement organization receives your details from the request and works toward its fulfillment. - **[Create a quick case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-quick-case.md)** As a procurement specialist, quickly create a procurement case from the plus icon on Source-to-Pay Workspace. With an additional supplier role of sn\_supplier.fulfiller, you can similarly create a supplier case. - **[Create a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-supplier-case-spo.md)** As a procurement specialist, with an additional supplier role of sn\_slm.manager, create a supplier case from the list view of Source-to-Pay Workspace to address your supplier-related business needs. - **[Create a task from a procurement case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/assign-procurement-task.md)** Create a task directly from a procurement case. You can also create associated tasks and assign these tasks to fulfill the request. - **[Create a procurement task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-procurement-task.md)** As a procurement specialist, create a procurement task for the shopper or employer from the contextual panel of a procurement object details page in Source-to-Pay Workspace, to address your procurement-related business needs. - **[Add a sourcing request to a sourcing event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/add-a-sourcing-request-to-a-negotiation-event.md)** You can manage multi-supplier and multi-product negotiations by mapping similar sourcing requests and related negotiations to a sourcing event. - **[Work on a sourcing event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/work-on-a-negotiation-event.md)** You can work on a sourcing event and complete an entire workflow, right from starting negotiations with multiple suppliers, to awarding one or multiple suppliers, or rejecting bids. Awarding suppliers create purchase requisitions for the selected suppliers and items. - **[Award multiple suppliers from a sourcing event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/award-multiple-suppliers-from-a-ne.md)** When negotiations are complete for a sourcing event, you can award one or multiple suppliers from the sourcing event, or reject all bids, as required. Awarding suppliers create purchase requisitions for the selected suppliers and items. - **[Create a knowledge base article about procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-kb-article.md)** Create a knowledge base article about procurement so that you can share procurement information and policies with your employees and procurement team. **Parent Topic:**[Using Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-spo.md) **Related topics** [Using Shopping Hub]() [Using Shopping Hub Mobile]() [Working with SPO playbooks in the Source-to-Pay Workspace]() [Using Spend and Savings Management]() [Using Sourcing Pipeline Management]() [Create a Universal Request]() [Purchase requisition and purchase order progress tracking]() [Configure the Progress Tracker]() [Procurement Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/psd-overview.md) [Procurement Case Management Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/procurement-service-delivery-dashboard.md) [Install Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/install-spo-ai.md)