--- title: Using Sourcing and Procurement Operations description: Employees, shoppers, or requesters can use Sourcing and Procurement Operations to self-service requests, and source or purchase products and services through the procurement organization. Procurement specialists and sourcing managers can use Sourcing and Procurement Operations to work on various procurement objects such as purchase requisitions, sourcing requests, negotiations, procurement requests, cases, and more. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-spo.html release: australia product: Sourcing and Procurement Operations classification: sourcing-and-procurement-operations topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Sourcing and Procurement Operations, Finance and Supply Chain] --- # Using Sourcing and Procurement Operations Employees, shoppers, or requesters can use Sourcing and Procurement Operations to self-service requests, and source or purchase products and services through the procurement organization. Procurement specialists and sourcing managers can use Sourcing and Procurement Operations to work on various procurement objects such as purchase requisitions, sourcing requests, negotiations, procurement requests, cases, and more. **Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md). - **[Using Shopping Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/use-shoppinghub-portal.md)** Use the Shopping Hub module to request pricing or place an order for products and services. You can also request for products or services that you don’t see in the catalog, revise, replace, or return your ordered products and services, customize your top suppliers, work on your to-dos, and much more. - **[Using Shopping Hub Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-sh-mobile.md)** The ServiceNow Shopping Hub Mobile app enables you to engage with procurement organizations from a mobile device. - **[Using Procurement Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-pcm.md)** With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base. - **[Working with SPO playbooks in the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/work-playbooks-spo.md)** Playbooks provide a streamlined and consistent way of accomplishing various tasks, such as editing a purchase order, editing a purchase requisition, approving or rejecting cancellation requests, and so on. - **[Using Spend and Savings Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/using-spend-mgmt.md)** Use Spend and Savings Management to import and manage your organization's category taxonomy. - **[Using Sourcing Pipeline Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/use-pipeline-sourcing-mgmt.md)** Use Pipeline Sourcing Management to create pipeline projects that capture key financial and opportunity data while providing end-to-end visibility into all sourcing activities. - **[Create a Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/create-universal-request-spo.md)** Create a Universal Request \(UR\) in Employee Center when your request involves multiple departments or the right department to contact is unclear. - **[Purchase requisition and purchase order progress tracking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/monitor-pr-po-progress.md)** Procurement specialists and buyers use the Progress Tracker to monitor the approval and fulfillment lifecycle for purchase requisitions and purchase orders. View completed and pending workflow steps, access assigned work items, and review transition history. - **[Configure the Progress Tracker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/configure-progress-tracker.md)** Procurement administrators can control whether the Progress Tracker displays on purchase requisition \(PR\) and purchase order \(PO\) records systemwide. You can customize which states appear in the stepper and control the order in which states are displayed. **Parent Topic:**[Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/psm-overview.md) **Related topics** [Exploring Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/exploring-spo.md) [Configuring Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/configuring-spo.md)