---
title: View AI L1 SPO Service Desk Specialist progress
description: Track the steps the AI L1 SPO Service Desk Specialist performs when processing a procurement case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/view-ztsd-na-spo.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-05-07"
reading_time_minutes: 1
keywords: [Zero Touch Service Desk, ZTSD, AI L1 SPO Service Desk Specialist]
breadcrumb: [AI L1 SPO Service Desk Specialist, Use ServiceNow Otto for SPO, ServiceNow Otto for SPO, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# View AI L1 SPO Service Desk Specialist progress

Track the steps the AI L1 SPO Service Desk Specialist performs when processing a procurement case.

## Before you begin

Role required: sn\_shop.procurement\_specialist

## Procedure

1.  Navigate to **All** > **Sourcing and Procurement Operations** > **Source-to-Pay Workspace**.

2.  Select the list icon.

3.  Open a general inquiry case assigned to the AI L1 SPO Service Desk Specialist.

4.  In the contextual side panel, select the Agentic Processes \( \[Omitted image "ztsd-agentic-icon-apo.png"\] Alt text:\) icon.

5.  Select **Zero Touch Service Desk Agent** to view the agent's activity details.

6.  Select **Show steps** to view the steps the agent performed to investigate the request.

7.  In the **Review output** section, review the generated response.


**Parent Topic:**[AI L1 SPO Service Desk Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/ztsd-agent-na-spo.md)