---
title: View interaction details in Source-to-Pay Workspace
description: View the details of an interaction record to analyze interactions and take immediate actions. Viewing an interaction record provides a comprehensive view of the customer journey. You can link an interaction record to an existing procurement case or can assign a task, which needs a procurement specialist involvement for investigation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/viewing-an-interaction.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Interaction Management in Source-to-Pay Workspace, Procurement Case Management, Explore, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# View interaction details in Source-to-Pay Workspace

View the details of an interaction record to analyze interactions and take immediate actions. Viewing an interaction record provides a comprehensive view of the customer journey. You can link an interaction record to an existing procurement case or can assign a task, which needs a procurement specialist involvement for investigation.

## Before you begin

Role required: Procurement specialist, agent

## Procedure

1.  Navigate to **All** > **Procurement Case Management**.

2.  Select the List icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon.\) and select **Interactions** >**All**.

3.  View interactions in the desired category to associate a record with a procurement case or a task.

4.  -   Assigned to me- Interactions assigned to a user
-   Active-Interactions ready to be investigated
-   All- All interactions
5.  Select an interaction record to view its details.

    |Field|Description|
    |-----|-----------|
    |Number|System-generated unique interaction number|
    |Type|Mode of interaction|
    |State|Status of the record|
    |Opened for|The virtual agent name|
    |Assigned to|The virtual agent assigned to the interaction record|
    |Transcript|Text record of the conversation between an agent and the customer|

6.  View the procurement cases assigned to an interaction record by accessing the **Related tasks** tab.

7.  View information about the assigned virtual agent, attachments added to the interaction, and templates for use in the contextual side panel.


**Parent Topic:**[Interaction Management in Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/interaction-management-in-procurement-operations-workspace.md)