---
title: Virtual Agent for Sourcing and Procurement Operations
description: ServiceNow Virtual Agent for Sourcing and Procurement Operations enables shoppers to quickly find and purchase products that they're looking for from a vendor on ShoppingHub, by interacting with a virtual agent from Employee Center. It also allows shoppers to view purchases, procurement tasks, procurement cases, and even work on their to-dos. They can also get help from the procurement team using Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/virtual-agent-for-psm.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Sourcing and Procurement Operations and Employee Center integration, Integrate, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Virtual Agent for Sourcing and Procurement Operations

ServiceNow® Virtual Agent for Sourcing and Procurement Operations enables shoppers to quickly find and purchase products that they're looking for from a vendor on ShoppingHub, by interacting with a virtual agent from Employee Center. It also allows shoppers to view purchases, procurement tasks, procurement cases, and even work on their to-dos. They can also get help from the procurement team using Virtual Agent.

**Important:** Check your entitlements to determine whether you have access to Virtual Agent.

For more information on Virtual Agent in general, its components, benefits, and basic user interface, see [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/virtual-agent-landing-page.md).

-   **[Sourcing and Procurement Operations Virtual Agent conversations and topic blocks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/shoppinghub-virtual-agent-topics-and-topic-blocks.md)**  
A topic conversation defines the dialog between the Virtual Agent \(chat support bot\) and the user, which enables you to gather information for a specific business need.
-   **[Install Virtual Agent for Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/install-virtual-agent-for-shoppinghub.md)**  
Install Virtual Agent for Sourcing and Procurement Operations from the ServiceNow Store.
-   **[Enable Virtual Agent for Sourcing and Procurement Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/enable-virtual-agent-for-shoppinghub.md)**  
Enable Virtual Agent for Sourcing and Procurement Operations to start chatting with the Virtual Agent.
-   **[NLU support for Sourcing and Procurement Operations Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/nlu-support-shoppinghub-va.md)**  
You can set up Sourcing and Procurement Operations Virtual Agent to use Natural Language Understanding \(NLU\) to understand word meanings and word contexts to infer user intent.
-   **[Set up NLU for Sourcing and Procurement Operations Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/set-up-nlu-for-shoppinghub-va.md)**  
Set up Natural Language Understanding \(NLU\) for Sourcing and Procurement Operations Virtual Agent before chatting with the Virtual Agent to optimize the search experience.

**Parent Topic:**[Sourcing and Procurement Operations integration with Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/employee-center-integration-psm.md)