---
title: Confirm meeting a milestone for your service from Shopping Hub Home
description: Provide confirmation from Shopping Hub Home on whether the supplier has met a milestone for a service you had ordered, so that payment can be processed to the supplier for that milestone. If a milestone hasn’t been met by the due date, you can raise a cancel request or propose a new completion date.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/sourcing-and-procurement-operations/work-milestone-todos.html
release: australia
product: Sourcing and Procurement Operations
classification: sourcing-and-procurement-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Shopper to-dos, Using Shopping Hub, Use, Sourcing and Procurement Operations, Finance and Supply Chain]
---

# Confirm meeting a milestone for your service from Shopping Hub Home

Provide confirmation from Shopping Hub Home on whether the supplier has met a milestone for a service you had ordered, so that payment can be processed to the supplier for that milestone. If a milestone hasn’t been met by the due date, you can raise a cancel request or propose a new completion date.

## Before you begin

To provide confirmation on meeting the milestone for a service you had ordered, you should have received the service by the due date or milestone that you had defined when placing the order. The milestone is displayed on the completion date defined on the milestone.

Role required: sn\_shop.shopper

## About this task

You can provide confirmation on whether the supplier has met a milestone for a service you had ordered, from the **Other to-dos** tab. This confirm milestone completion task is automatically created by the system on the target completion date. This task is active for a day, after which it becomes overdue.

## Procedure

1.  Navigate to **All** > **ShoppingHub** > **ShoppingHub Home**.

2.  Select the user icon and select **My to-dos**.

3.  Select the **Other to-dos** tab.

4.  Select the to-do you want to work with.

5.  Do one of these actions.

<table id="choicetable_drb_mxq_flb"><thead><tr><th align="left" id="d190173e116">

Action

</th><th align="left" id="d190173e119">

Description

</th></tr></thead><tbody><tr><td id="d190173e125">

**Additional comments**

</td><td>

Provide your response, if any, and select **Complete**.

</td></tr><tr><td id="d190173e137">

**Defer completion**

</td><td>

Push the milestone to a later date.On the **Defer completion** window, provide your reason for changing the due date, pick a new due date, and select **Submit**.

**Note:** Milestones can be received in percentage and amount, but can only be deferred if not complete until they’re processed for the full milestone. This is because milestones are parts of the whole, and partials aren’t supported.

</td></tr><tr><td id="d190173e156">

**Cancel milestone**

</td><td>

Cancel the milestone altogether. On the **Cancel milestone** window, provide your reason for canceling the milestone, and select **Submit**.

</td></tr></tbody>
</table>
**Parent Topic:**[Shopper to-dos](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/sourcing-and-procurement-operations/shopper-todos.md)