---
title: Source-to-Pay Workspace agent inbox
description: Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/agent-inbox-ws.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Advanced Work Assignment for Supplier Lifecycle Operations, Configure, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Source-to-Pay Workspace agent inbox

Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.

To open the agent inbox, select the Inbox icon \(\[Omitted image "agent-inbox-icon.png"\] Alt text: Inbox icon\) in the Source-to-Pay Workspace.

The agent inbox displays the queues that are assigned to you, the number of active chats in each queue, and the average wait time for chats in the queue. For more information, see [Inbox layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-inbox-layout.md).

When you accept a chat, an interaction record is automatically created and captures the work done in that session.

**Parent Topic:**[Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-awa.md)

**Related topics**  


[Activate Agent Chat and load demo data]()

[Setting up Advanced Work Assignment for Supplier Lifecycle Operations]()

[Using Advanced Work Assignment for Supplier Lifecycle Operations]()

[Activate Agent Chat and load demo data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/load-demo-agent-chat.md)