---
title: Configure Agent Chat for Source-to-Pay Workspace
description: Use Agent Chat Settings to configure Agent Chat for Source-to-Pay Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/configure-agent-chat-slm.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Supplier Lifecycle Operations, SLO, Source-to-Pay Workspace, Agent Chat, Conversational Interfaces, Transcripts, Quick Action Toolbar, Procurement Workspace]
breadcrumb: [Setting up Advanced Work Assignment for Supplier Lifecycle Operations, Advanced Work Assignment for Supplier Lifecycle Operations, Configure, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Configure Agent Chat for Source-to-Pay Workspace

Use Agent Chat Settings to configure Agent Chat for Source-to-Pay Workspace.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Settings** > **Agent Chat**.

2.  In the User Experience - Chat settings section, do the following:

    1.  Swipe the **Agent names and avatars** toggle switch to the right to enable this option.
    2.  Swipe the **Transcripts** toggle switch to the right to enable the requesters to download a transcript of the conversation they had with an agent. For more information, see [Chat transcript downloads for requesters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ci-chat-transcripts.md).
3.  In the User Experience - Statuses section, from the Live chat wait status drop-down list, select **Wait Time**.

4.  In the Configurable Toolbar Controls section, select **View All**.

    The Quick Action Toolbar Controls is displayed.

    Add or update the quick action shortcuts for live agents in the Agent Chat. For more information about configuring the toolbar controls, see [Setting up quick action toolbar controls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ci-quick-actions-overview.md).

5.  Select **Save**.


## Result

After Agent Chat for Source-to-Pay Workspace is configured, chat routing is not active until AWA is also configured.

**Parent Topic:**[Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/awa-slm-config.md)

**Related topics**  


[Configure Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/setup-awa-slm.md)

[Configure the Supplier Collaboration Queue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/configure-scp-queue.md)