---
title: Configure Supplier Relationship and Performance Management
description: Define key performance indicators \(KPIs\) and segmentation criteria to measure supplier performance effectively.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/configuring-supplier-performance-mgmt.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Configure, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Configure Supplier Relationship and Performance Management

Define key performance indicators \(KPIs\) and segmentation criteria to measure supplier performance effectively.

**Important:** Check your entitlements to determine whether you have access to Supplier Relationship and Performance Management.

Configuring Supplier Relationship and Performance Management \(SRPM\) involves the following:

-   **Create KPI template and its thresholds**: Define KPI template and thresholds to collect the metrics systematically by creating data collection tasks for evaluating supplier performance.
-   **Create automated KPI template and KPIs**: Define automated KPI template and KPIs to collect the metrics automatically from the specified data source and calculation method.
-   **Create supplier-level KPIs**: Add suppliers to a KPI template or vice versa to generate corresponding supplier-level KPI records and KPI collection tasks for the suppliers.
-   **Create contract-level KPIs**: Add KPI template to a supplier to generate corresponding contract-level KPI records and KPI collection tasks for the suppliers.
-   **Configure Segmentation Rules**: Configure segmentation rules to ensure consistent measurement and comparison of supplier performance, categorize suppliers into distinct groups based on specific criteria or characteristics.

-   **[Create KPI units](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-units.md)**  
Create KPI units to be used as measurement units for the quantitative performance of the supplier KPIs.
-   **[Create KPI performance domains](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-domain.md)**  
Create KPI performance domains to categorize KPIs into groups visible in the supplier KPI management tab and the Performance dashboard.
-   **[KPI templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/kpi-templates.md)**  
KPI templates are created to define KPIs that can be used to measure supplier performance.
-   **[Create KPI thresholds](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-threshold.md)**  
Create KPI thresholds that consist of predefined values that serve as benchmarks or limits for evaluating performance against specific objectives.
-   **[Create KPIs by adding suppliers to a KPI template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/add-supplier-kpi-template.md)**  
Add suppliers to KPI templates to generate KPI records and collection tasks automatically.
-   **[Create supplier-level KPIs from KPI management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/add-supplier-contract-level-kpis.md)**  
Add supplier-level and contract-level KPIs from **KPI management** tab to measure performance metrics.
-   **[Create contract-level KPIs from KPI management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/add-contract-level-kpis.md)**  
Add contract-level KPIs from supplier **KPI management** tab to measure performance at contract level.
-   **[Create KPIs without using KPI template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-kpis.md)**  
Create KPIs for a supplier without using a templates,which automatically generates a corresponding KPI template.
-   **[Create segmentation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-segmentation-rule-slo.md)**  
Create a segmentation rule that defines criteria for categorizing suppliers into different segments based on various attributes or performance factors.

**Parent Topic:**[Configure Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/config-supp-mgmt.md)

**Related topics**  


[Install Supplier Case Management]()

[Install Supplier Collaboration Portal]()

[Install Supplier Operations]()

[Install Supplier Payment Optimization]()

[Supplier Document Management]()

[Configure the document template for the Sign document action type for supplier task]()

[Advanced Work Assignment for Supplier Lifecycle Operations]()

[Enable M2M mapping between supplier contact and suppliers]()

[Install Universal Request for SLO]()

[Configure smart assessments]()

[Create KPI units](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-units.md)

[Create KPI performance domains](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-domain.md)

[Create manual KPI templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-kpi-template-slo.md)