---
title: View or create an interaction for a supplier
description: Manually create interaction records in Source-to-Pay Workspace when automatic chat initiation does not occur and link it to a case or task for investigation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/create-new-interaction.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Interaction Management, Using Source-to-Pay Workspace, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# View or create an interaction for a supplier

Manually create interaction records in Source-to-Pay Workspace when automatic chat initiation does not occur and link it to a case or task for investigation.

## Before you begin

Role required: sn\_slm.owner

## Procedure

1.  Navigate to **All** > **Supplier Lifecycle Operations** > **Source-to-Pay Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon.\) to open the List page.

3.  Navigate to **All work** > **Interactions**

4.  Select **New**.

5.  On the form, fill in the fields.

<table id="table_z3j_ldt_21c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

System-generated, unique interaction number.

</td></tr><tr><td>

Type

</td><td>

Type of channel used for communication.

-   Chat
-   Messaging
-   Phone
-   Video


</td></tr><tr><td>

Assigned to

</td><td>

The agent to whom the interaction record is assigned.

</td></tr><tr><td>

Supplier

</td><td>

Name of the supplier company the supplier contact belongs to.

</td></tr><tr><td>

Supplier contact

</td><td>

Name of the supplier contact who initiated the interaction.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the interaction.

</td></tr><tr><td>

Work notes

</td><td>

Additional information or comments added to the interaction.

</td></tr></tbody>
</table>6.  Select **Save**.\[Omitted image "create-interaction.png"\] Alt text: Selected button to save the Interaction form.


## Result

The interaction record is created and linked to an existing supplier case or task, which needs a supplier manager's involvement for investigation.

**Parent Topic:**[Interaction Management in Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/interaction-mgmt-supplier-mgr-ws.md)

**Related topics**  


[Interaction Management in Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/interaction-mgmt-supplier-mgr-ws.md)

[Associate an interaction record to a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)