---
title: Create supplier case from Universal Request
description: Routing agents can create a supplier case from the Source-to-Pay Workspace to resolve a Universal Request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/create-supplier-case.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
keywords: [Universal Request, Create supplier case, Procurement Workpace, Supplier Lifecycle Operations, Source-to-Pay Workspace, Case form, Create Associated Ticket, Primary Ticket, Associated Tickets]
breadcrumb: [Using Source-to-Pay Workspace, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Create supplier case from Universal Request

Routing agents can create a supplier case from the Source-to-Pay Workspace to resolve a Universal Request.

\[Omitted video\] Description: Creating supplier cases from Universal Requests.

## Before you begin

Role required: sn\_uni\_req.routing\_agent, and sn\_slm.agent

You must have the following plugin installed: Universal Request for Source-to-Pay Operations Plugin \[sn\_fsc\_ur\_common\].

## Procedure

1.  Navigate to **All** > **Supplier Lifecycle Operations** > **Source-to-Pay workspace**.

2.  Select the list icon.

3.  Navigate to **Universal request** **All**.

4.  Select the Universal Request.

5.  Select **Create supplier case**.

6.  In the Create New Supplier Case form, fill in the details.

    The universal request number from which the supplier case is created appears in the **Universal Request** field on the supplier case form.

7.  Select **Save**.

8.  To request assistance from other departments in resolving the Universal Request simultaneously, select **Create Associated Ticket**.

    For more information on creating associated tickets, see [Create associated ticket for primary ticket of UR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/create-associated-ticket.md).


## Result

The supplier case number appears in the **Primary Ticket** field of the Universal Request record. It also appears in the **Associated Tickets** list of the Universal Request record.

**Parent Topic:**[Using Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/use-supp-mgr-wsp.md)

**Related topics**  


[Create a supplier from the Source-to-Pay Workspace]()

[Manage supplier details]()

[Manage internal stakeholders]()

[Manage supplier contacts from the Source-to-Pay Workspace]()

[Manage supplier cases from the Source-to-Pay Workspace]()

[Manage supplier tasks from the Source-to-Pay Workspace]()

[Offboard a supplier from the Source-to-Pay Workspace]()

[Accept an incoming chat request from the Source-to-Pay Workspace]()

[Interaction Management in Supplier Lifecycle Operations]()

[Composing emails with predefined content from the Source-to-Pay Workspace]()

[Overall supplier dashboard]()

[Emails view for supplier managers]()