---
title: Create a Universal Request from the Supplier Collaboration Portal
description: Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/create-universal-request.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Using Supplier Collaboration Portal, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Create a Universal Request from the Supplier Collaboration Portal

Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.

\[Omitted video\] Description: Creating a Universal request from the Supplier Collaboration portal.

## Before you begin

Role required: sn\_slm.contact

## Procedure

1.  Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a `/supplier` suffix.

    For example, `https://example.com/supplier`.

2.  In the search bar, enter your search query.

3.  Navigate to the **Contact us for help** section.

4.  Select the **Request help** option.

5.  In the Request Help form, fill in the request details.

    The **Supplier** field is populated automatically and is not editable.

6.  If the request contains sensitive information, do the following:

    1.  Select the **Issue contains sensitive or confidential information** check box.

    2.  From the Select department for your issue drop-down, select a department related to your issue.

7.  Select **Submit**.


## Result

A Universal Request is created based on the details provided in the Request Help form. For more information on the workflow, see [Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/universal-request.md).

**Parent Topic:**[Using Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/use-supp-central.md)

**Related topics**  


[Invite a member to access the Supplier Collaboration Portal]()

[Supplier contact self-registration]()

[Managing supplier contacts from the Supplier Collaboration Portal]()

[Raising requests from the Supplier Collaboration Portal]()

[Viewing supplier contact tasks from the Supplier Collaboration Portal]()

[View or update your user profile from the Supplier Collaboration Portal]()

[View all your requests from the Supplier Collaboration Portal]()

[View supplier locations from the Supplier Collaboration Portal]()

[View supplier payment information from the Supplier Collaboration Portal]()

[Start a chat session from the Supplier Collaboration Portal]()

[Manage documents from the Supplier Collaboration Portal]()

[Complete a risk assessment from the Supplier Collaboration Portal]()

[Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/universal-request.md)

[Create supplier case from Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-supplier-case.md)