---
title: Deactivate Create supplier case from email inbound action
description: The Create Supplier case for email inbound action must be inactive for automatic creation of supplier cases from emails using ServiceNow Otto.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/deactivate-create-supplier-case-from-email-inbound-action.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Automate supplier case creation from emails, Use, ServiceNow Otto for SLO, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Deactivate Create supplier case from email inbound action

The Create Supplier case for email inbound action must be inactive for automatic creation of supplier cases from emails using ServiceNow Otto.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Policy** > **Email** > **Inbound Actions**.

2.  Select the **Create supplier case from email** inbound action.

3.  On the inbound action form, clear the **Active** check box.


## Result

The Create supplier case from email inbound action is deactivated.