---
title: Interaction Management in Supplier Lifecycle Operations
description: Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/interaction-mgmt-supplier-mgr-ws.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Using Source-to-Pay Workspace, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Interaction Management in Supplier Lifecycle Operations

Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.

-   **[View or create an interaction for a supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-new-interaction.md)**  
Manually create interaction records in Source-to-Pay Workspace when automatic chat initiation does not occur and link it to a case or task for investigation.
-   **[Associate an interaction record to a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)**  
Associate an interaction record to a supplier case if your interaction is related to an existing supplier case in Source-to-Pay Workspace.

**Parent Topic:**[Using Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/use-supp-mgr-wsp.md)

**Related topics**  


[Create a supplier from the Source-to-Pay Workspace]()

[Manage supplier details]()

[Manage internal stakeholders]()

[Manage supplier contacts from the Source-to-Pay Workspace]()

[Manage supplier cases from the Source-to-Pay Workspace]()

[Manage supplier tasks from the Source-to-Pay Workspace]()

[Offboard a supplier from the Source-to-Pay Workspace]()

[Accept an incoming chat request from the Source-to-Pay Workspace]()

[Composing emails with predefined content from the Source-to-Pay Workspace]()

[Overall supplier dashboard]()

[Create supplier case from Universal Request]()

[Emails view for supplier managers]()

[View or create an interaction for a supplier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-new-interaction.md)

[Associate an interaction record to a supplier case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)