---
title: Offboard a supplier from the Source-to-Pay Workspace
description: Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/offboard-supplier.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
keywords: [Procurement workspace, Offboard a supplier, Supplier Case form, Submit Case, Supplier Lifecycle Operations, Source-to-Pay Workspace, Playbook]
breadcrumb: [Using Source-to-Pay Workspace, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Offboard a supplier from the Source-to-Pay Workspace

Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical.

## Before you begin

Role required: sn\_slm.manager, sn\_slm.owner, or sn\_slm.admin

**Note:** The sn\_slm.owner role can offboard only the suppliers they own.

## Procedure

1.  Navigate to **All** > **Supplier Lifecycle Operations** > **Source-to-Pay Workspace**.

2.  Under Quick actions, select **Create case**.

3.  On the Create New Supplier Case form, fill in the fields.

    For more information about the form fields and descriptions, see [Fields in the Create New Supplier Case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/new-supplier-case.md).

4.  From the **Case type** field, **Offboard a supplier**.\[Omitted image "supplier-offboard-source-to-pay-workspace.png"\] Alt text: Selected dropdown option for offboarding a supplier.

5.  Select **Save**.

6.  Select **Submit Case**.


## Result

A case of type **Offboard a supplier** is created.

## What to do next

The supplier manager or supplier owner can continue to offboard the supplier using the **Playbook** tab on the **Case Details** page. For more information, see [Offboard suppliers using the supplier offboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/offboard-suppliers-using-playbook.md).

-   **[Offboard suppliers using the supplier offboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/offboard-suppliers-using-playbook.md)**  
Supplier owners and supplier managers can use the supplier offboarding playbook to complete the tasks and activities that are needed to offboard suppliers.

**Parent Topic:**[Using Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/use-supp-mgr-wsp.md)

**Related topics**  


[Create a supplier from the Source-to-Pay Workspace]()

[Manage supplier details]()

[Manage internal stakeholders]()

[Manage supplier contacts from the Source-to-Pay Workspace]()

[Manage supplier cases from the Source-to-Pay Workspace]()

[Manage supplier tasks from the Source-to-Pay Workspace]()

[Accept an incoming chat request from the Source-to-Pay Workspace]()

[Interaction Management in Supplier Lifecycle Operations]()

[Composing emails with predefined content from the Source-to-Pay Workspace]()

[Overall supplier dashboard]()

[Create supplier case from Universal Request]()

[Emails view for supplier managers]()

[Offboard suppliers using the supplier offboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/offboard-suppliers-using-playbook.md)