---
title: Reopen a supplier case from the Source-to-Pay Workspace
description: Reopen a closed supplier case if you are not satisfied with the case resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/reopen-supplier-case.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage supplier cases, Using Source-to-Pay Workspace, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Reopen a supplier case from the Source-to-Pay Workspace

Reopen a closed supplier case if you are not satisfied with the case resolution.

## Before you begin

Role required: sn\_slm.owner and sn\_slm.agent

## About this task

The **Re-open** option is available for a supplier case that is in any of the following states:

-   Closed completed
-   Closed canceled
-   Closed rejected

The **Re-open** option is not available for the auto-closing supplier cases of the following case types:

-   Onboard new supplier
-   Enroll new supplier user
-   Account access request
-   Offboard supplier contact
-   Primary contact elevation
-   Request supplier contact

## Procedure

1.  Navigate to **All** > **Supplier Lifecycle Operations** > **Source-to-Pay Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon.\).

3.  Navigate to **Lists** > **Cases**.

4.  Select one of the following:

    -   **Open Cases**
    -   **All Cases**
5.  In the Number column, select the link to the case that you want to reopen.

6.  Select **Re-open**.


## Result

The following occurs:

-   The case is reopened and its state moves to **Open**.
-   The **Close notes** field is cleared in the Resolution Information section.
-   The previous comments that were made on the case are retained and displayed in the Activity section.
-   The **Actual end** field becomes empty.

**Parent Topic:**[Manage supplier cases from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/managing-cases.md)

**Related topics**  


[Manage supplier cases from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/managing-cases.md)