---
title: Communicate using emails from the Source-to-Pay Workspace
description: Compose and send emails directly from a supplier case or a supplier task in the Source-to-Pay Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/send-emails-slm-ws.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Composing emails with predefined content, Using Source-to-Pay Workspace, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Communicate using emails from the Source-to-Pay Workspace

Compose and send emails directly from a supplier case or a supplier task in the Source-to-Pay Workspace.

## Before you begin

Ensure that you have configured access to the compose email feature. For more information, see [Configure access to the compose email feature](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/config-access-compose-email.md).

Role required: sn\_slm.admin

## Procedure

1.  Navigate to **All** > **Supplier Lifecycle Operations** > **Source-to-Pay Workspace**.

2.  Select the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon.\).

3.  On the **Lists** tab, under the Cases or Tasks module, open a supplier case or a supplier task, respectively.

4.  Click the more actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: More actions icon.\) and select **Compose Email**.

5.  Do one of the following:

    -   To insert templated content into the email body using quick messages:
        1.  Click the quick messages icon \(\[Omitted image "quick-messages-icon.png"\] Alt text: Quick Messages icon\) and select an appropriate quick message that you want to use.
        2.  Select **Insert**.
    -   To insert templated content into the email body using response templates:
        1.  Click the response templates icon \(\[Omitted image "response-templates-icon.png"\] Alt text: Response templates icon\) and select an appropriate response template that you want to use.
        2.  Select **Copy to clipboard**.
        3.  Paste the content in the email body.
6.  Do one of the following:

    -   To send the email instantly, select **Send Email**.
    -   To save the email as draft to send later, select **Save as draft**.
    **Note:** You can view the draft emails by doing one of the following:

    -   Selecting the **Draft Emails** tab on the supplier case or supplier task.
    -   Clicking the list icon \(\[Omitted image "cases-list-icon.png"\] Alt text: List icon.\), selecting the Case Draft Emails list or Task Draft Emails sub-modules under the Draft Emails module, and opening a draft email.

## Result

You can compose and send emails directly from a supplier case or a supplier task in the Source-to-Pay Workspace.

**Parent Topic:**[Composing emails with predefined content from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/email-composer-slm-workspace.md)

**Related topics**  


[Composing emails with predefined content from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/email-composer-slm-workspace.md)

[Configure access to the compose email feature](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/config-access-compose-email.md)