---
title: Analyze sentiments in supplier cases
description: Use the Sentiment Analysis skill in ServiceNow Otto for Supplier Lifecycle Operations \(SLO\) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses based on the sentiment analysis.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-analyze-sentiments.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Supplier Lifecycle Operations, SLO, Source-to-Pay Workspace, Sentiment Analysis, ServiceNow Otto, sentiment trend, supplier case]
breadcrumb: [Use, ServiceNow Otto for SLO, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Analyze sentiments in supplier cases

Use the Sentiment Analysis skill in ServiceNow Otto for Supplier Lifecycle Operations \(SLO\) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses based on the sentiment analysis.

## Before you begin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

Role required: sn\_supplier\_gen\_ai.now\_assist\_fulfiller and sn\_slm.fulfiller

## Procedure

1.  Navigate to **All** > **Supplier Lifecycle Operations** > **Source-to-Pay Workspace**.

2.  Select the list icon \[Omitted image "cases-list-icon.png"\] Alt text: List icon..

3.  Go to **Cases** > **Open**.

4.  Select a supplier case.

    The case detailed view appears.

5.  Select the information icon \[Omitted image "icon-more-info.png"\] to view the reasoning behind the generated sentiment.

    \[Omitted image "slo-analyze-sentiments-case.png"\] Alt text: Generated sentiment for a supplier case and the reasoning behind it.

6.  Manually refresh the sentiment analysis.

    1.  Selecting the information icon \[Omitted image "icon-more-info.png"\] Alt text:.

    2.  View the updated sentiment analysis by selecting the refresh icon \[Omitted image "icon-refresh.png"\].


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