--- title: Supplier Lifecycle Operations glossary description: Learn about the terms and concepts used in Supplier Lifecycle Operations \(SLO\). locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.html release: australia product: Supplier Lifecycle Operations classification: supplier-lifecycle-operations topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 9 keywords: [glossary terms, action plan, KPI, supplier lifecycle operations, activity stream, supplier case, supplier lifecycle operations, glossary terms, case playbook, supplier case, supplier lifecycle operations, collection task, KPI, supplier lifecycle operations, comments, supplier case, supplier lifecycle operations, contextual side panel, Source-to-Pay Workspace, supplier lifecycle operations, Craft.co Integration, supplier intelligence, supplier lifecycle operations, glossary terms, decision builder, playbook, supplier lifecycle operations, document configuration, supplier documents, supplier lifecycle operations, DUNS number, supplier, supplier lifecycle operations, glossary terms, Emails view, supplier case, supplier lifecycle operations, glossary terms, Interaction Management, supplier lifecycle operations, internal stakeholder, supplier, supplier lifecycle operations, glossary terms, KPI performance domain, KPI, supplier lifecycle operations, KPI template, KPI, supplier lifecycle operations, KPI threshold, KPI, supplier lifecycle operations, KPI unit, KPI, supplier lifecycle operations, milestone, action plan, supplier lifecycle operations, glossary terms, glossary terms, glossary terms, performance indicator, KPI, supplier lifecycle operations, playbook, supplier lifecycle operations, primary contact, supplier contact, supplier lifecycle operations, glossary terms, Relish, supplier intelligence, supplier lifecycle operations, glossary terms, saving estimator, supplier payment, supplier lifecycle operations, Supplier Case Management, supplier lifecycle operations, supplier case type, supplier case, supplier lifecycle operations, supplier contact self-registration, supplier contact, supplier lifecycle operations, supplier document strategy generator, AI agent, supplier lifecycle operations, supplier onboarding playbook, supplier onboarding, supplier lifecycle operations, tiering assessment, risk tiering, supplier onboarding, supplier lifecycle operations, VRM, glossary terms, Universal Request, supplier case, supplier lifecycle operations, glossary terms, Vendor Risk Management, VRM, risk assessment, supplier lifecycle operations, GRC, glossary terms, work notes, supplier case, supplier lifecycle operations] breadcrumb: [Reference, Supplier Lifecycle Operations, Finance and Supply Chain] --- # Supplier Lifecycle Operations glossary Learn about the terms and concepts used in Supplier Lifecycle Operations \(SLO\). Glossary terms are grouped alphabetically. [A](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [I](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [M](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [N](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [O](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [P](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [R](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [S](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [T](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [U](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [V](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| [W](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) \| **Parent Topic:**[Supplier Lifecycle Operations reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supp-mgmt-reference.md) **Related topics** [Fields in the Create New Supplier Case form]() [Fields in the Create new task form]() [Fields in the Add New Location form]() [Fields in the Update banking details form]() [Fields in the Update profile details form]() [Fields in the Onboard a Supplier form]() [Fields in the Create New Documents form]() [Primary data tables for Supplier Lifecycle Operations]() [Domain separation and Supplier Lifecycle Operations]() [Supplier Lifecycle Operations data model]() [Supplier Relationship and Performance Management reference]() [Supplier Payment Optimization reference]() ## A ### action plan A record in Supplier Relationship and Performance Management that groups the improvement activities and milestones required to address a failing KPI. ### activity stream A chronological log on a supplier case or task that displays all processing activities, conversations, and field changes since the record was opened. ### Advanced Work Assignment for Supplier Lifecycle Operations An application that automatically assigns supplier cases to agents based on availability and capacity, ensuring efficient case handling within Supplier Lifecycle Operations. ## C ### case playbook A structured, guided set of stages and activities displayed on the Playbook tab of the Case Details page. ### child case A case that is linked to and is a part of a parent case, inheriting its context and contributing to its resolution or management. ### collection task A task automatically generated for each KPI collection period to submit KPI data values. ### comments Public-facing notes on a supplier case or task that are visible to all users. ### contextual side panel A collapsible panel on the Case Details page in the Source-to-Pay Workspace. ### Craft.co Integration A plugin that provides integration between Craft.co and Supplier Lifecycle Operations. ### Craft.io integration for Supplier Lifecycle Operations Provides integration with Craft.io, a supplier intelligence platform, to enhance supplier data management and decision-making within Supplier Lifecycle Operations. ## D ### decision builder A ServiceNow tool used to configure the flow and logic of playbooks. ### document configuration A configuration record that defines which documents a supplier must provide. ### DUNS number Dun & Bradstreet Universal Numbering System \(DUNS\) identifier assigned to a business entity. ## E ### Emails view A feature that enables access to email folders at the case, task, and supplier levels. ## I ### inbound staging tables Tables that temporarily store the supplier data that is imported from external systems. ### Interaction Management A feature that centralizes communication channels such as email, chat, message, and SMS. ### internal stakeholder An internal user associated with a supplier in a specific relationship role. ## K ### KPI performance domain A category used to classify and group related KPIs. ### KPI template A configuration record that defines parameters for creating KPIs. ### KPI threshold A defined target or value range that determines KPI performance status. ### KPI unit A label that defines the unit of measurement for a KPI. ## M ### milestone A tracked checkpoint within an action plan. ### M2M mapping between supplier contact and suppliers Many-to-many \(M2M\) mapping between supplier contact and suppliers enables one supplier contact to be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship. ## N ### News Integration for Supplier Lifecycle Operations An integration that retrieves recent news and relevant articles related to suppliers from preferred news channels. Includes a pre-configured integration with Microsoft Bing News Search API. ## O ### outbound staging tables Tables that store the supplier data before it is exported to external systems. These tables are updated automatically when the corresponding primary tables are updated. ## P ### parent case A case that contains multiple related child cases. This hierarchical case structure is useful for managing complex scenarios that involve multiple stages and processes. ### performance indicator A calculated field that reflects the current KPI performance status. ### playbook A structured workflow consisting of stages and activities. ### primary contact A supplier contact with elevated access permissions. ## R ### related case A case that is associated with another case due to shared characteristics, dependencies, or interactions. ### Relish A third-party supplier intelligence platform. ### Risk assessments integration for Supplier Lifecycle Operations Provides an integration with Third-party Risk Management to conduct risk assessments during supplier onboarding or reassessment of existing suppliers. ## S ### Source-to-Pay Workspace A workspace that centralizes the management of suppliers, from sourcing to payment, enhancing productivity and collaboration. ### saving estimator tool A tool that calculates savings from supplier credit card payments. ### supplier A person, business, or an enterprise that provides raw materials, goods, or services to another organization. ### Supplier Case Management The ServiceNow application that manages supplier-related cases and tasks. ### supplier case type A classification that identifies the data needed to resolve supplier issues. ### supplier case A case that is opened in the Source-to-Pay Workspace to address supplier-related issues that arise during different phases of the supplier lifecycle, from onboarding to offboarding. ### Supplier Collaboration Portal A web-based interface that provides a unified portal experience for supplier contacts. This interface enables self-service, direct collaboration, and management of supplier-related tasks and information. ### supplier contact The person who allows individuals from the supplier side to access the Supplier Collaboration Portal, manages tasks, and interacts with the buying organization. ### supplier contact self-registration A process that enables supplier contacts to register themselves. ### supplier document configuration The supplier document configurations that detail when and how documents should be managed and notified. ### supplier document management The functionality that enables you to manage supplier-related documents, including creating and running a supplier document configuration that is required to upload the prerequisite documents. ### supplier document strategy generator AI agent An AI agent that generates onboarding task lists based on compliance requirements. ### supplier fulfiller The person who is responsible for fulfilling tasks and cases that are related to suppliers, ensuring compliance with service level agreements and operational standards. ### supplier integration framework A framework that enables Supplier Lifecycle Operations to exchange supplier data with third-party ERP systems. ### Supplier Lifecycle Operations A framework that enables Supplier Lifecycle Operations to exchange supplier data with third-party ERP systems. ### supplier manager The person who is responsible for managing supplier relationships, overseeing supplier onboarding, tracking cases and tasks, and conducting supplier risk assessments. ### supplier offboarding The process of discontinuing a business relationship with a supplier. Tasks include deleting the supplier primary data, settling accounts, and deactivating the access to your systems. ### supplier onboarding playbook A guided workflow for onboarding suppliers. ### supplier onboarding The process of registering, qualifying, and activating suppliers to do business with the organization. ### supplier owner The person who is responsible for the ownership and management of specific suppliers, including the ability to update supplier information and manage related cases and tasks. ### Supplier Relationship and Performance Management The Supplier Relationship and Performance Management \(com.snc.sn\_slm\_perf\) application that enables you to establish clear expectations and criteria for measuring supplier performance, monitoring and assessing their performance against those criteria, providing feedback and recognition, and implementing corrective actions and improvement plans when needed. ### supplier task A task that is created in the Source-to-Pay Workspace and assigned to the contacts of the internal users or suppliers so that they can take action and complete that task. ## T Glossary terms beginning with T. ### tiering assessment An assessment used to classify suppliers into categories of potential risk at the time of onboarding. The standard predefined risk tiers are None, Low, Minor, Moderate, High, and Critical. Each risk tier has associated assessment questions and document requests. **Note:** Tiering assessments are automatically created during the supplier onboarding playbook when Third-party Risk Management is installed. The supplier manager assigns these assessments to the TPR assessor, who then assigns them to the supplier contact for completion. ## U ### Universal Request A case type for supplier issues that do not fit predefined categories. ## V ### Vendor Risk Management A ServiceNow® Governance, Risk, and Compliance \(GRC\) application that enables organizations to assess vendors to understand the risk they pose and reduce the manual burden and cost of assessment through automation. **Note:** VRM is automatically installed as a dependency when you install the Risk Assessments Integration for Supplier Lifecycle Operations plugin. It creates risk and tiering assessments to verify supplier eligibility during the onboarding process. #### VRM ## W ### work notes Private notes on a supplier case or task that are visible only to internal users.