---
title: Start a chat session from the Supplier Collaboration Portal
description: As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/start-chat-portal.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Using Supplier Collaboration Portal, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Start a chat session from the Supplier Collaboration Portal

As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.

## Before you begin

**Important:** Check your entitlements to determine whether you have access to Live Agent Support. The chat functionality is available only if Supplier Operations \(com.snc.sn\_so\) and its dependent plugins Supplier Case Management \(com.snc.sn\_supplier\_mgmt\) and Document Management \(com.snc.platform\_document\_management\) are installed.

Role required: sn\_slm.contact

## About this task

By starting a chat session, supplier contacts can interact directly with supplier fulfillers and get immediate responses to their queries or issues.

## Procedure

1.  Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.

    For example, `https://example.com/supplier`.

2.  Select the Open chat window icon \(\[Omitted image "open-chat-window-icon.png"\] Alt text: Open chat window icon\) to start a chat session.

3.  Select **Show me everything**, and then select **Live Agent Support**.

    The "Routing you to a live agent…" message is displayed.

    The maximum wait time to connect with a live agent is 2 minutes.

    After a live agent accepts your chat request, the "Agent has joined" message is displayed in the chat window.

4.  To chat with the live agent, enter a message and select the send icon \(\[Omitted image "send-chat-icon.png"\] Alt text: Send chat icon\).

5.  To end the chat session, select the end chat icon \(\[Omitted image "end-chat-icon.png"\] Alt text: End chat icon\).


**Parent Topic:**[Using Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/use-supp-central.md)

**Related topics**  


[Invite a member to access the Supplier Collaboration Portal]()

[Supplier contact self-registration]()

[Managing supplier contacts from the Supplier Collaboration Portal]()

[Raising requests from the Supplier Collaboration Portal]()

[Viewing supplier contact tasks from the Supplier Collaboration Portal]()

[View or update your user profile from the Supplier Collaboration Portal]()

[View all your requests from the Supplier Collaboration Portal]()

[View supplier locations from the Supplier Collaboration Portal]()

[View supplier payment information from the Supplier Collaboration Portal]()

[Manage documents from the Supplier Collaboration Portal]()

[Complete a risk assessment from the Supplier Collaboration Portal]()

[Create a Universal Request from the Supplier Collaboration Portal]()

[Raising requests from the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supp-catalog-req.md)

[View all your requests from the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/view-supp-case-sc.md)