---
title: Request something else using the supplier catalog
description: Request something else if the available catalog items in the supplier catalog do not meet your needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/submit-general-request.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Raising requests, Using Supplier Collaboration Portal, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Request something else using the supplier catalog

Request something else if the available catalog items in the supplier catalog do not meet your needs.

## Before you begin

Role required: sn\_slm.contact

## Procedure

1.  Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.

    For example, `https://example.com/supplier`.

2.  Select the supplier from the **My Company** drop-down list of suppliers associated with your profile.

    **Important:** The list of suppliers under **My Company** is available from the Xanadu December 2024 release onwards, only if **M2M mapping between supplier contact and suppliers** is enabled.

3.  In the portal header, select **Raise a request**.

4.  Under the General category, select the **General inquiry** catalog item.\[Omitted image "request-something-else.png"\] Alt text: Selected General inquiry catalog item.

    The **Supplier** field is auto-populated with the supplier name, but you can change its value, if required.

5.  From the **Urgency** drop-down list, select one of the following:

    -   **High**
    -   **Medium**
    -   **Low**
6.  In the **Requested for** field, enter the name of the person or organization that this request is for.

7.  In the **What can we help you with?** field, enter the details explaining what you need help with.

8.  Select **Add Attachments** to upload any relevant images or documents.

9.  Select **Submit**.


## Result

The application creates a case and assigns it to the supplier manager for review and approval.

After the supplier manager approves the case, the supplier record is updated accordingly.

**Parent Topic:**[Raising requests from the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supp-catalog-req.md)

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[Raising requests from the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supp-catalog-req.md)