---
title: Supplier Case Management
description: The Supplier Case Management application \(com.snc.sn\_supplier\_mgmt\) logs and tracks all supplier-related cases and tasks. It also provides support for Advanced Work Assignment​s and the ability to resolve cases via playbooks​.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-case-management.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Supplier Case Management

The Supplier Case Management application \(com.snc.sn\_supplier\_mgmt\) logs and tracks all supplier-related cases and tasks. It also provides support for Advanced Work Assignment​s and the ability to resolve cases via playbooks​.

**Important:**

-   Check your entitlements to determine whether you have access to Supplier Case Management.
-   Supplier Case Management is the new name for Supplier Lifecycle Operations plugin \(com.snc.sn\_supplier\_mgmt\) from Australia release.

The Supplier Case Management application \(com.snc.sn\_supplier\_mgmt\) provides basic case management capabilities for supplier-related cases. The supplier cases can be created through various channels such as Workspace, email, and other supported methods. The application also supports task creation and tracking, enabling users to manage and resolve supplier issues more efficiently.

Supplier Case Management has the following plugin dependencies:

-   Supplier Common Architecture \(com.snc.sn\_slm\)
-   Source-to-Pay Workspace \(com.sn\_spend\_workspace\)

For more information about installing and configuring Supplier Case Management, see [Install Supplier Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/install-supp-mgmt.md).

**Related topics**  


[Supplier Common Architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-common.md)

[Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-manager-workspace.md)

[Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-awa.md)

[Using Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/use-supp-mgr-wsp.md)