---
title: Supplier Operations
description: Supplier Operations provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-operations.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Supplier Operations

Supplier Operations provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.

**Important:**

-   Check your entitlements to determine whether you have access to Supplier Operations.
-   Supplier Operations application \(com.snc.sn\_so\) is the mandatory plugin to be installed after upgrading to Supplier Lifecycle Operations Australia release.

The **Supplier Operations** application \(com.snc.sn\_so\) provides the following capabilities:

-   Case management for:
    -   Handling supplier onboarding and offboarding, and ongoing operations.
    -   Handling supplier lifecycle ongoing operations.
    -   Resolving cases via Playbooks for a structured and consistent approach.
-   Integrations with third-party solutions such as Craft and Relish.
-   Access to Document Management and Segmentation Rules.

To install Supplier Operations, the following plugins have to be installed:

-   **Required plugin**: Supplier Operations \(com.snc.sn\_so\)
-   **Dependent plugins**:
    -   Supplier Case Management \(com.snc.sn\_supplier\_mgmt\)
    -   Document Management \(com.snc.platform\_document\_management\)

For more information about installing Supplier Operations, see [Install Supplier Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/install-supplier-ops.md).

**Related topics**  


[Supplier Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-case-management.md)

[Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-manager-workspace.md)

[Use the supplier onboarding playbook to onboard suppliers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/use-playbooks-onboard-supp.md)

[Manage supplier cases from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/managing-cases.md)