---
title: Using Advanced Work Assignment for Supplier Lifecycle Operations
description: Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/use-awa-slm.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Advanced Work Assignment, supplier chat, supplier fulfiller, supplier contact, Supplier Collaboration Portal, chat request, Supplier Lifecycle Operations]
breadcrumb: [Advanced Work Assignment for Supplier Lifecycle Operations, Configure, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Using Advanced Work Assignment for Supplier Lifecycle Operations

Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.

The [Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/slo-glossary.md) application enables the following:

-   Supplier fulfillers can accept a chat request from the Supplier Lifecycle Operations to interact with supplier contacts. For more information, see [Accept an incoming chat request from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/accept-chat-supp-ws.md).
-   Supplier contacts can start a chat session from the Supplier Collaboration Portal to interact with supplier fulfillers. For more information see [Start a chat session from the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/start-chat-portal.md).

**Parent Topic:**[Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/supplier-awa.md)

**Related topics**  


[Source-to-Pay Workspace agent inbox]()

[Activate Agent Chat and load demo data]()

[Setting up Advanced Work Assignment for Supplier Lifecycle Operations]()

[Configure Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/setup-awa-slm.md)

[Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/awa-slm-config.md)