---
title: Using Supplier Relationship and Performance Management
description: Use Supplier Relationship and Performance Management for monitoring and managing supplier performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/using-supplier-relationship-and-performance-management.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Using Supplier Relationship and Performance Management

Use Supplier Relationship and Performance Management for monitoring and managing supplier performance.

**Important:** Check your entitlements to determine whether you have access to Supplier Relationship and Performance Management.

-   **[Run segmentation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/run-segmentation-rule.md)**  
Run a segmentation rule to create and activate KPIs corresponding to the KPI templates and suppliers in that segment. This action also creates new collection tasks and assigns them to suppliers to collect their KPI data.
-   **[Complete a KPI collection task from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/complete-kpi-task-spw.md)**  
Submit KPI performance data from Source-to-Pay Workspace to complete assigned KPI collection tasks automatically.
-   **[Complete a KPI collection task from the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/complete-kpi-task-scp.md)**  
Submit KPI performance data from Supplier Collaboration Portal to complete assigned KPI collection tasks.
-   **[View KPI data from the List page of the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/view-kpi-data-slo.md)**  
You can view the details of the existing KPIs from the List view page.
-   **[Manage supplier KPIs from the supplier record page of the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/kpi-mgmt-tab-supplier.md)**  
You can view the latest KPI data that is collected for a particular supplier from the supplier page of the Source-to-Pay Workspace.
-   **[Create action plan for KPIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/create-action-plan-for-kpis.md)**  
Create action plans for under-performing KPIs to track improvement milestones and assigned tasks for suppliers in the Supplier Collaboration Portal.
-   **[View supplier performance dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/view-supplier-performance-dashboard.md)**  
You can view the overall supplier score, risk score, individual KPI scores, and performance domain-specific scores in the supplier performance dashboard.

**Parent Topic:**[Use Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/use-supp-mgmt.md)

**Related topics**  


[Using Source-to-Pay Workspace]()

[Using Supplier Collaboration Portal]()

[Using Supplier Payment Optimization]()

[Run segmentation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/run-segmentation-rule.md)

[Complete a KPI collection task from the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/complete-kpi-task-spw.md)

[Complete a KPI collection task from the Supplier Collaboration Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/complete-kpi-task-scp.md)

[View KPI data from the List page of the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/view-kpi-data-slo.md)

[Manage supplier KPIs from the supplier record page of the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/kpi-mgmt-tab-supplier.md)

[View supplier performance dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/view-supplier-performance-dashboard.md)