---
title: Verify banking information
description: When a banking details change request is assigned to a supplier manager and they start working on it, they can verify the details using Relish.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/verify-banking-information.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2026-08-19"
reading_time_minutes: 2
keywords: [bank validation, banking information, relish, bank ownership]
breadcrumb: [Review supplier information using Relish, Manage supplier cases, Using Source-to-Pay Workspace, Use, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# Verify banking information

When a banking details change request is assigned to a supplier manager and they start working on it, they can verify the details using Relish.

## Before you begin

Ensure that the SLO Connector for Relish Data Assure plugin \(x\_reliq\_slo\_connec\) is installed. For more information on the required and dependent plugins for Relish, see [Relish Integration for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/relish-slo-connector.md).

Role required: sn\_slm.manager, sn\_slm.owner, or sn\_slm.admin

## About this task

By default, bank validation checks only the bank routing number and address details. Relish also verifies the bank account number and account ownership information when bank account ownership validation is enabled.

To enable bank account ownership validation, see [Enable bank account ownership validation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/enable-bank-ownership-validation.md).

## Procedure

1.  Navigate to **All** > **Supplier Lifecycle Operations** > **Source-to-Pay Workspace**.

2.  Navigate to **Lists** > **All work** > **Cases**.

3.  Open the case for the banking information change request which needs to be verified.

    The **Review supplier primary data request** playbook opens.

4.  Select **Validate** to invoke the Relish verification process.

    It takes a few minutes for Relish to complete the verification process. The validation checks bank details and, if enabled, bank account ownership. When both validations are performed, the overall result is determined by the least favorable outcome.

    \[Omitted image "relish-bank-info.png"\] Alt text: Verifying bank information using Relish

    For more about the parameters sent to and received from Relish, see [Banking verification parameters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/banking-information-request-response.md).

5.  Approve or reject changes.

6.  Notify the supplier by email.

7.  Close the case.


-   **[Enable bank account ownership validation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/enable-bank-ownership-validation.md)**  
Configure the bank validation flow to include bank account ownership validation in addition to standard bank details validation.
-   **[Banking verification parameters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/banking-information-request-response.md)**  
Request and response parameters for verifying banking information through the Relish Data Assure API.

**Parent Topic:**[Review supplier information using Relish](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/review-supp-info-relish.md)

**Related topics**  


[Verify supplier location change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/verify-supplier-location.md)

[Conduct sanction screening](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/conduct-sanction-screening.md)

[Playbook for updating the supplier primary data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/supplier-lifecycle-operations/primary-playbook-cases.md)