---
title: View AI L1 SLO Service Desk Specialist progress
description: View the step-by-step progress made by AI L1 SLO Service Desk Specialist on a case record in the contextual side panel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/supplier-lifecycle-operations/view-ai-l1-slo-service-desk-specialist-progress.html
release: australia
product: Supplier Lifecycle Operations
classification: supplier-lifecycle-operations
topic_type: task
last_updated: "2024-12-19"
reading_time_minutes: 1
keywords: [AI L1 SLO Service Desk Specialist, agentic processes, contextual side panel, supplier lifecycle operations, case progress]
breadcrumb: [AI L1 SLO Service Desk Specialist, Use, ServiceNow Otto for SLO, Supplier Lifecycle Operations, Finance and Supply Chain]
---

# View AI L1 SLO Service Desk Specialist progress

View the step-by-step progress made by AI L1 SLO Service Desk Specialist on a case record in the contextual side panel.

## Before you begin

Role required: sn\_slm.fulfiller

## Procedure

1.  Navigate to **All** > **Supplier Lifecycle Operations** > **Source-to-Pay Workspace**.

2.  Select the list icon.

3.  Open a general inquiry case that is assigned to AI L1 SLO Service Desk Specialist.

4.  In the contextual side panel, select the Agentic Processes icon.

5.  Select **Zero Touch Service Desk Agent** to view the details of the agent's work.

6.  Select **Show steps** to view the agent's progress.

7.  In the **Review output** section, view the generated response.